Clustaar chatbot customer loyalty
July 10, 2018

How after-sales automation affects customer loyalty?

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is…
Chatbots customer support call center AI
June 27, 2018

3 Headaches of Being a SaaS Company

You are not alone, the questions every Saas company faces! So we've all heard "It takes months to find a customer but seconds to lose one", but in the day-to-day of being a SaaS company, let's be honest, sometimes customer relationships can fall through the cracks. All sources agree customer service is beginning to become the No. 1 differentiating quality…
GDPR data protection Clustaar
ClustaarSecurity and Privacy
June 22, 2018

Clustaar: GDPR and Privacy by Design

Final users & privacy When we created our Bot Platform, we wanted to improve the experience of the final users and help them get past what they couldn't get at all: answers. We have put in place all the necessary mechanisms to comply with the new European rules and provide our customer with a GDPR-compliant service. The final users of…
June 18, 2018

Clustaar invites to create your first support chatbot @station F

#futureofcustomersupport: Discover the resources of chatbots to automate your customer service. During this 2-hour workshop you will discover the capacities of the Clustaar Bot Platform, and launch your own Chatbot! Clustaar invites you to its workshop: “Chatbots: Future Of Customer Support for Saas”, at Station F, the largest startup campus in the World. When it comes to customer support, continuity…
Clustaar Voice bot, google home
April 25, 2018

Create a chatbot on Google Home

Some of our users have already seen it appear in our "Channels" tab: after weeks of hard work, we are ready to announce the new integration on the Clustaar platform: Google Assistant. This is a crucial step for us because it means being able to create a chatbot for Google Home, and all devices compatible with Google Assistant (Android phones…
Best chatbots for support automation
March 22, 2018

Best Chatbots: 8 Chatbot Examples Built by Top Brands

THow to Build a Bot That’s Truly Powerful? In this day and age, as a marketer, you can use a huge variety of chatbot platforms to build your own bot. Your choice of interface is equally large as chatbots can be integrated with Messenger, webchats, SMS platforms and even voice devices like Google Home and Amazon Alexa. (more…)
Chatbot Clustaar character blog graphic
ChatbotClustaarCustomer Support
January 10, 2018

What is a chatbot?

Unless you’ve been living in a cave or a Tibetan monastery those past few months, you have heard of chatbots. But if you have heard the word, we could understand if you didn’t really care. It is kind of hard to wrap your head around this idea: AI is on the verge of being operational and talking robots are among…