Websummit what we have learned Clustaar
June 17, 2019

Welcome to the Team: Clustaar Expands to the UK

The Clustaar team has grown in brainpower with three new additions to the chatbot team. To meet the demand of our clients we have brought aboard James Cooke, Oliver Bayliss and Nestor Aguila as trained chatbot managers and sales experts. We are pleased to announce that Clustaar is now in the United Kingdom. Both Oliver and James are heading the…
Clustaar HelthTech Blog post
June 14, 2019

Chatbots in HealthTech

Healthcare providers have been teaming up with chatbots to assist patients and save them money and time. According to Modern Healthcare, the average Emergency Room (ER) visit lasts from 3 hours and for some, up to 6 hours due to waiting times and symptom qualification. According to Plug and Play Tech Center, Healthtech or digital health uses technology to improve…
Clustaar open source make developers life easy
May 31, 2019

Chatbots vs Live Chat

The last time you went onto live chat, what happened? Did you speak with a customer service agent who answered your response adequately? Or, were you forced to leave your email address so that the company could get back to you? More often than not, the latter is the case. Live chat is great when you can actually connect to…
New Features on the Clustaar Chatbot Platform
ChatbotClustaarCustomer SupportFor developers
May 6, 2019

New Features: Webchat Update & Push User Attributes

We strive to bring new features to the platform every month, and thanks to our incredible team of developers we have managed to do just that. Read about our newly evolved User Attributes and Webchat features below! User Attributes just got smarter. Your chatbot can now offer specific prompts dependant user qualifications. When users peruse your content and navigate through…
Clustaar Platform Webchat
April 5, 2019

New Feature Alert: Story & Step Statistics

New features have landed on the platform yet again.We are proud to announce that Story and Step statistics are available to all Clustaar platform users to see what works, and what needs improvement. Story Statistics View your story statistics by clicking the ‘story statistics’ tab which can be found on the dashboard next to ‘intent statistics’, See which stories are…
Gaming chatbots AI automation support
ChatbotClustaarCustomer Support
March 21, 2019

Chatbots in the Gaming Industry

The world of gaming is vast and has seen exponential growth in recent years. From in-app mobile games, online gambling and console multi-player games, the worldwide game market is expected to grow from $137.9billion this year to $180.1 billion by 2021, according to Newzoo. Chatbots are proving to be a solid solution for in-game customer support to meet players high expectations for…
ChatbotClustaarFor developers
March 11, 2019

How Clustaar uses Machine Learning to help you improve your bot

Chatbot Setup Setting up a chatbot takes time, and requires various resources: business experts, developers, support agents. Input from said business experts & support agents is primordial in order to configure the scope of the first version of the bot. They use their experience from their respective fields, and chose the most important themes which must be managed by the bot.…
Clustaar chatbot graphic
ChatbotClustaarCustomer Support
March 7, 2019

New Feature: User Feedback

Monitor the success of your bot with the new user feedback function. This feature allows you to link a user feedback step to all of your stories. The user feedback icon is displayed on your dashboard to view both negative and positive statistics. This feature depicts a breakdown of your feedback in an in-depth graph, along with the percentage of…