ChatbotClustaarCustomer SupportSaas
September 27, 2018

Why SaaS companies need customer support automation the most?

Rising competition in a crowded SaaS marketplace has increased the cost of customer support leading to higher marketing budgets. SaaS companies are strategically using “Chatbots” to automate customer support, grow customer base and reduce costs. SaaS companies have been riding the global wave of digitization with explosive growth figures projected to touch $76 billion by 2020. Unlike the past, your…
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ChatbotClustaarCustomer SupportSaas
September 4, 2018

The Endless List of Business Tasks Chatbots Can Automate

Chatbots act as a personal assistant that doesn’t need to eat or sleep. It’s no wonder why chatbots are taking over the digital world. By automating repetitive tasks, it allows you to focus on your business. A chatbot is like an app you message and have a conversation with. It has app-like features and can utilize traditional email marketing techniques.…
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ChatbotClustaarCustomer SupportSaas
August 12, 2018

FAQ Chatbot, how to do it right?

A few weeks ago, we released a feature allowing users of the Clustaar Chatbot Platform to upload an FAQ directly into a chatbot from a CSV file. The idea between this feature was to help people create a working chatbot very fast. In a few seconds, you can have a chatbot able to answer your customers' recurring questions. Handle with…
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ChatbotClustaarCustomer Support
July 24, 2018

Chatbots and Conversational Search are the future of every brand

A new era On the 12th of April 2016, Mark Zuckerberg announced the launch of bots for messenger. Since then, Chatbots have been all people talk about in tech marketing. We, at Clustaar, have been working on those for quite a while, so we figured we would be in a good position to explain to you what they were. Theoretically,…
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July 24, 2018

We made chatbot templates just for you!

We finally unveil our Business Library: the chatbot templates that will help you create a useful and working chatbot in just a few minutes! We built this functionality to help our customers start with the platform. With time, we realized the hardest part of building a chatbot was the beginning, finding yourself in front of an empty chatbot, not knowing…
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ChatbotClustaarFor developersProduct UpdatesSaas
July 12, 2018

Clustaar NLP Engine: born to match!

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the…
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July 11, 2018

How to build a great support bot?

To build a good support chatbot, first, you need a good tool. Have you registered your account on the Clustaar Platform ? Good 😉 Now, let's get down to business, shall we? Focus on your clients' problems Like any customer support tool, your support chatbot needs to be built with one thing in mind: your clients' needs. The first question you…
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July 10, 2018

How after-sales automation affects customer loyalty?

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is…
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June 27, 2018

3 Headaches of Being a SaaS Company

You are not alone, the questions every Saas company faces! So we've all heard "It takes months to find a customer but seconds to lose one", but in the day-to-day of being a SaaS company, let's be honest, sometimes customer relationships can fall through the cracks. All sources agree customer service is beginning to become the No. 1 differentiating quality…
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ClustaarFor developers
June 25, 2018

Clustaar: easy for support, exciting for IT

Great UX Clustaar is recognized as one of the most advanced tools in term of User Experience and ease of use. But what would be the point if our platform was not also full of possibilities for your IT team? When we built our platform, we wanted our clients' IT team to be able to integrate support bots with all…
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ClustaarSecurity and Privacy
June 22, 2018

Clustaar: GDPR, and privacy by design

Final users & privacy When we created our Bot Platform, we wanted to improve the experience of the final users and help them get past what they couldn't get at all: answers. We have put in place all the necessary mechanisms to comply with the new European rules and provide our customer with a GDPR-compliant service. The final users of…
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June 18, 2018

Clustaar invites you @Station F to create your first support chatbot for free

#futureofcustomersupport: Discover the resources of chatbots to automate your customer service. During this 2-hour workshop you will discover the capacities of the Clustaar Bot Platform, and launch your own Chatbot! Clustaar invites you to its workshop: “Chatbots: Future Of Customer Support for Saas”, at Station F, the largest startup campus in the World. When it comes to customer support, continuity…
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ChatbotClustaarFor developers
June 11, 2018

Introducing the Clustaar Webchat

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own live chat front. A simple and efficient live chat We already had great live chat integrations, like Intercom, or Messenger.…
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April 25, 2018

Create a chatbot on Google Home

Some of our users have already seen it appear in our "Channels" tab: after weeks of hard work, we are ready to announce the new integration on the Clustaar platform: Google Assistant. This is a crucial step for us because it means being able to create a chatbot for Google Home, and all devices compatible with Google Assistant (Android phones…
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March 22, 2018

Best Chatbot: 8 chatbot examples built by top brands

How to Build a Bot That’s Truly Powerful? In this day and age, as a marketer, you can use a huge variety of chatbot platforms to build your own bot. Your choice of interface is equally large as chatbots can be integrated with Messenger, webchats, SMS platforms and even voice devices like Google Home and Amazon Alexa. (more…)
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