Chatbots are the present and future
ChatbotClustaarCustomer Support
November 14, 2018

Chatbots are not the future, they are the present

Whether people have noticed or not, chatbots are all around us. Either in applications, messaging platforms or on your favorite websites. Getting information from a business or making personal arrangements is now easier than ever with chatbots. Getting to this point in technology has been a long and arduous road, but the future is bright, and the uses cases for…
Websummit what we have learned Clustaar
ChatbotClustaarCustomer Support
October 31, 2018

Web Summit One Year Later: What We’ve Learned

Clustaar, a customer support automation platform will be exhibiting at the Web Summit for the third consecutive year. The platform launched last March and now has 1,800 accounts from nearly 85 countries. In the past year, we have invested resources in selling the product and in customer success organization. Many of our clients are anchor clients that have shared key…
Fintech chatbot benefits
ChatbotClustaarCustomer SupportSaas
October 30, 2018

How Fintech Companies Can Benefit from a Chatbot?

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations…
Automation SaaS Clustaar chatbot
ChatbotClustaarCustomer SupportSaas
October 10, 2018

9 Myths About Chatbots for SaaS

Are you taking advantage of chatbot technology to the fullest? Probably not. Chatbots are creating a buzz in the SaaS world and beyond. Let’s debunk the multitude of chatbot myths and learn how bots can help you maximize efficiency. Software as a Service (SaaS) is a high engagement affair with its users. With the rise in popularity of communication services…
Small Medium companies automation Clustaar
ChatbotClustaarCustomer SupportSaas
October 1, 2018

Why Small & Medium SaaS Companies Should Automate User Support

pWhy Small and Medium SaaS Companies Should Automate Their User Support The tech community has seen Software as a Service (SaaS) market grow from a niche to a full-fledged market segment. This subset of the Cloud Services market experiences a 20% yearly growth powered by category-killers like Salesforce. The overall market size is expected to double, reaching $75 billion in…
Clustaar NLP SAAS CHATBOT AI NLP
ChatbotClustaarCustomer SupportSaas
September 27, 2018

Why SaaS companies need customer support automation the most?

Rising competition in a crowded SaaS marketplace has increased the cost of customer support leading to higher marketing budgets. SaaS companies are strategically using “Chatbots” to automate customer support, grow customer base and reduce costs. SaaS companies have been riding the global wave of digitization with explosive growth figures projected to touch $76 billion by 2020. Unlike the past, your…
Uncategorized
July 24, 2018

We made chatbot templates just for you!

We finally unveil our Business Library: the chatbot templates that will help you create a useful and working chatbot in just a few minutes! We built this functionality to help our customers start with the platform. With time, we realized the hardest part of building a chatbot was the beginning, finding yourself in front of an empty chatbot, not knowing…
Building a support chatbot
Chatbot
July 11, 2018

How to build a great support bot?

To build a good support chatbot, first, you need a good tool. Have you registered your account on the Clustaar Platform ? Good 😉 Now, let's get down to business, shall we? Focus on your clients' problems Like any customer support tool, your support chatbot needs to be built with one thing in mind: your clients' needs. The first question you…