Clustaar NLP Engine: born to match!

By | Chatbot, Clustaar, Product Updates, Saas | No Comments

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the accuracy of the NLP engine We never found a tool able to provide both; that’s why we worked hard to provide a bot builder with an excellent user experience, and decided to create a NLP engine designed specifically for chatbots. A NLP Engine Designed for Chatbots All the fuss today about Machine Learning & Text Mining provide very interesting tools and algorithms, very powerful to work with very large amounts of data…. but quite weak to work with small datasets. Yet, chatbots are most of the time very small corpuses,…

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How to build a great support bot?

By | Chatbot | No Comments

To build a good support chatbot, first, you need a good tool. Have you registered your account on the Clustaar Platform ? Good 😉 Now, let’s get down to business, shall we? Focus on your clients’ problems Like any customer support tool, your support chatbot needs to be built with one thing in mind: your clients’ needs. The first question you need to answer is: Which questions can I automate? You have the basic ones every Saas company faces: I lost my password I can’t connect How can I reach you? Those scenarios are already created in the Clustaar Platform. You can import them directly and modify them to fit your needs. Our goal is to allow you to create a useful chatbot in a few minutes. Thanks to our Business Library, you will have a chatbot answering basic questions in no time. Be careful though, most libraries will need to be…

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How after-sales automation affects customer loyalty?

By | Chatbot, Clustaar, Saas | No Comments

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is a much more sophisticated process than gaining new leads. According to Eric Almquist’s Elements of Value article on Harvard Business Review, among the most popular values that address clients’ functional needs, we can find time-saving, simplification, risk and effort reduction. Excellent customer support should encompass all these traits.

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3 Headaches of Being a SaaS Company

By | Chatbot, Saas | No Comments

You are not alone, the questions every Saas company faces! So we’ve all heard “It takes months to find a customer but seconds to lose one”, but in the day-to-day of being a SaaS company, let’s be honest, sometimes customer relationships can fall through the cracks. All sources agree customer service is beginning to become the No. 1 differentiating quality for business success. In the SaaS industry, it can easily become the “make-or-break” quality. Don’t let the title throw you off. We’re not here just to complain about how difficult it is to be a SaaS company. Save that for the happy hour drinks and carry on to see how you can up your customer service game with the help of robots (the friendly kind).

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Clustaar: easy for support, exciting for IT

By | Clustaar, For developers | No Comments

Great UX Clustaar is recognized as one of the most advanced tools in term of User Experience and ease of use. But what would be the point if our platform was not also full of possibilities for your IT team? When we built our platform, we wanted our clients’ IT team to be able to integrate support bots with all their internal tools & databases in order to build the best experience possible for their users. Webhooks & open source We have placed webhooks at the core of our platform: they allow to totally customize what happens on a scenario step, and to enrich answers with data from our clients’ tools & infrastructure. Building webhooks has been made super easy thanks to our great technical documentation, and the open-source Python framework we built for developers. Feel free to use it, and suggest improvements! Conversation API In some cases, you don’t want to…

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Clustaar: GDPR, and privacy by design

By | Clustaar, Security and Privacy | No Comments

Final users & privacy When we created our Bot Platform, we wanted to improve the experience of the final users, and help them get fast what they could’nt get at all: answers. We have put in place all the necessary mechanisms to comply with the new european rules and provide our customer with a GDPR-compliant service. The final users of the chatbots created on our platform have always been in our minds. We are doing our best to be as respectful as possible of their privacy. The data we store (User IDs and conversation content) is processed with the new regulation in mind. That’s why we help our customers build bots to improve their users’ experience, but only store for them information strictly needed to improve their bots. What do we really know about the final users? Nothing Final users are only represented as a temporary ID, and not associated to…

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Clustaar invites you @Station F to create your first support chatbot for free

By | Clustaar | No Comments

#futureofcustomersupport: Discover the resources of chatbots to automate your customer service. During this 2-hour workshop you will discover the capacities of the Clustaar Bot Platform, and launch your own Chatbot! Clustaar invites you to its workshop: “Chatbots: Future Of Customer Support for Saas”, at Station F, the largest startup campus in the World. When it comes to customer support, continuity of service especially after 6:00 pm and during weekends has become a huge challenge, especially for Saas startups and companies with user bases all over the world. To solve this problem and provide great support, the Clustaar Bot Platform offers an innovative solution that combines operational performance and customer satisfaction. Through this initiation workshop, customer support experts will guide you in your automation projects using three use cases: Customer support for level 1 queries Automated FAQ User acquisition The Clustaar team will sit down wit you to help you build…

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Introducing the Clustaar Webchat

By | Chatbot, Clustaar, For developers | No Comments

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own livechat front. A simple and efficient livechat We already had great livechat integrations, like Intercom, or Messenger. But with the Clustaar Webchat, we allow you to build a bot and plug it to your website litterally in 5 minutes. We can also add that the use of the Clustaar Webchat is included in our Pro and Enterprise plans, so you won’t have to spend another dime on your chatbot. It is made to plug Chatbots built on the Clustaar Platform easily on any website with great features. The features of the Clustaar Webchat are the ones every Chatbot Livechat should have: Insert images or gifs; Use Quick Replies in the…

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Create a chatbot on Google Home

By | Chatbot, Clustaar | No Comments

Some of our users have already seen it appear in our “Channels” tab: after weeks of hard work, we are ready to announce the new integration on the Clustaar platform : Google Assistant. This is a crucial step for us because it means being able to create a chatbot for Google Home, and all devices compatible with Google Assistant (Android phones for example 😊). First vocal integration For many people, text chatbots are just the first step towards vocal interactions with machines. Although we believe text still has a major role to play, it is undeniable that voice activated machines will be preponderant in the life of future generations. The the success of devices like Google Home or Amazon Echo, over 30 million devices sold, is proof that the demand was already here. And as vocal machines get smarter, they will become more and more useful. After launching the platform in…

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