Customer Support Automation for Online Businesses

Provide a best-in-class user support with smart automation bots and boost your business

First-level support, automated and consistent

Increase your customers’ satisfaction and engagement with instant relevant answers to their queries in up to 20 languages.

  • Plugged-in Customer Support scenarios in 5 minutes
  • Easy FAQ creation
  • Bot+Human collaboration
  • Answer user’s questions thanks to advanced NLU
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Demonstrate new features and help use your product

Share info about new features and products and show people how to use them inside your app to drive adoption. Turn more signups into active, valuable customers, and show customers that you care

Easy FAQ Creation and import

Thanks to our quick FAQ maker + advanced NLP capacities, Clustaar bots can answer to user’s question and connect with your existing knowledge base. So Clustaar chatbots can check your help documentation and provide answers to people on your website.

Qualify a demand, create ticket and forward to the right team

Not all support tickets are created equals. Your support bot will ask the qualification questions to make sure that it is sent to the right team, with the right level of urgency. It will trigger alerts by email, or directly in your support tool (Intercom, Zendesk…)

Measure Customer Satisfaction

With conversation ratings, get the information you need to improve your bot’s performance and make your customers happier. When the rating is bad, the chatbot will automatically propose alternative actions (leave a message, or switch to a human agent when available).

Create your bot in 2 minutes without coding

Our visual drag’n’drop builder is easy and fun. No programming required – just import one of our  plug-and-play templates and you’ll be up in no time.

Integrations with your Customer Service Tools

Back

Our platform integrates within your workspace and CRM, no matter what tools you use.

Front

To reach customers wherever they are, our bots can be integrated on any messaging platform.

All-In-One conversational AI platform

Improve customer satisfaction/experience

Handle increasing amounts of user requests

Save time and money

With a growing number of user questions, we could not handle them manually, so we put in place a Clustaar Chatbot. After only a month of fine tuning, we were able to answer 80% of questions and increase the general level of customer satisfaction.

Pierre-Henri TatarannoFounder of Webikeo

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No credit card, no obligations, no setup fee.