Quality Customer Support During Off Hours

Support Automation via Smart Bots for SaaS companies

Answer customer requests instantly 24/7

Don’t make your users wait for the answer. With a chatbot solution, you are able to provide instant first-aid help even in after hours when your support team is away.

  • 24/7 Availability
  • Plugged-in Customer Support scenarios in 5 minutes
  • Self-learning
  • Bot + Human collaboration
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Relieve your Support Team from Recurring Questions

Let a chatbot automatically answer recurring questions, so your team could focus on high-value tasks!

Showcase new features and show people how to use them inside your app to drive adoption.

Easy FAQ Creation and Connection to your Knowledge Base

Thanks to our quick FAQ maker + advanced NLP capacities, Clustaar bots can answer to user’s question and connect with your existing knowledge base. So Clustaar chatbots can check your help documentation and provide answers to people on your website.

Create support tickets and forward to the right team automatically

Not all support tickets are created equals. Your support bot will ask the qualification questions to make sure that it is sent to the right team, with the right level of urgency. It will trigger alerts by email, or directly in your support tool (Intercom, Zendesk…)

Measure Customer Satisfaction

With conversation ratings, get the information you need to improve your bot’s performance and make your customers happier. When the rating is bad, the chatbot will automatically propose alternative actions (leave a message, or switch to a human agent when available).

Why does your SaaS business need a chatbot?

View data on the state of customer support — and why you should automate it.

Create your bot in 2 minutes without coding

Our visual drag’n’drop builder is easy and fun. No programming required – just import one of our  plug-and-play templates and you’ll be up in no time.

Integrations with your Customer Service Tools

Back

Our platform integrates within your workspace and CRM, no matter what tools you use.

Front

To reach customers wherever they are, our bots can be integrated on any messaging platform.

With a growing number of user questions, we could not handle them manually, so we put in place a Clustaar Chatbot. After only a month of fine tuning, we were able to answer 80% of questions and increase the general level of customer satisfaction.

Pierre-Henri TatarannoFounder of Webikeo

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No credit card, no obligations, no setup fee.