Visual, Easy-to-Use Platform
Our visual drag’n’drop builder is simple for you to use, yet it provides a comprehensive visual overview of your scenarios.
Answer Employee Requests
Relieve your IT team of recurring low-value questions with a chatbot. Allow the bot to walk internal users through solutions. Troubleshoot in a matter of minutes and help employees avoid extended queues for their IT queries. Free up time for the IT helpdesk to concentrate on the tickets that need the most attention.
Create tickets with ease
After troubleshooting on an individual level the bot will include the collected data in the creation of the ticket. With a chatbot for IT support, the ticket is then passed to the live IT team, where they will have a comprehensive scope of the issue from the information collected by the bot. The internal IT helpdesk will then be able to quickly access and resolve the issue. Saving time on both sides.
Connect to your existing documentation
Thanks to our plug-and-play Google Site Search integration, your Clustaar chatbot for IT support can connect with your existing internal knowledge base. The chatbots can check your help documentation and provide answers to users on your company website.
Measure User Satisfaction
With conversation ratings, get the information you need to improve your chatbot for IT support’s performance and make employees happier. When the rating is poor, the chatbot will automatically propose alternative actions (leave a message, or switch to a human IT helpdesk when available).
Easily Build Visual Stories
Besides having powerful NLP and the ability to integrate a chatbot in your own app or platform, we provide an easy visual story builder. The visual story builder maps out all the complex rules in an interface that’s simple to understand.
Stop wasting time trying to build a logic with your IT team and do it directly on the platform. You will have a helicopter view of your project and question-and-answer scenarios from start to finish.
Build natural and rich conversational experiences. Give users new ways to interact with your product by building engaging voice and text-based conversational bots powered by AI.
Use AI and Machine Learning to Understand What Users Are Saying
Provide your bot with examples of what a visitor often asks when interacting with your product. By using domain knowledge and natural language understanding, our platform analyzes and understands users’ intents and responds with the most relevant answer..
Create Complex and
Create smooth conversations with powerful logic (logical conditions, NLP, Regex and entity extraction). Build a true network of bot skills that interact with each other to make your conversation modular and fully adaptable.
Easy to Deploy
Clustaar bots are easy to set up on your website. You can quickly unify support-related conversations coming from multiple channels.
Integrate With Intercom
Clustaar has the most advanced Intercom chatbot integration. Your bot will listen to all incoming messages as part of your Intercom team and respond when it knows how to answer. The bot can automatically assign conversations to a human rescuer on your team.
Implement in Facebook Messenger
Respond to visitors faster. Integrate your company’s Facebook page with Clustaar, so your chatbot can step in and help when customers ask for support.
Qualify and solve more requests from your users. Use bots to automatically provide instant support.
Answer up to 65% of recurring questions
Provide 24/7 customer support
Pre-qualify support tickets
Gain customer insights