Clustaar Facebook Integration

Communicate with users on Facebook Messenger

How It Works
Messenger is one of our most popular integrations for its ability to assist users through a social media channel. Configure your chatbot and integrate it into Messenger with a single line of code.

Create a chatbot for Facebook Messenger

Connect your bot seamlessly to Facebook Messenger to answer incoming messages and push notifications. The bot can be paused and unpaused and sends you an email if a member of your team needs to answer. Link a bot to your existing Facebook business page to guide potential customers through your offerings. 

Abilities:

  • Provide support at all hours
  • Users do not need to bother with drafting an email or making a call
  • Take over the conversation when needed
  • Reach your audience with push notifications
  • Pass off difficult queries to your human team via automatic email
  • Learn more about stress areas from users with data analysis
  • Add the Messenger widget to your website


Chatbot Capabilities on Messenger

The Clustaar platform allows you to connect with your clients on Messenger, the preferred way of communication for many. Your bot provides a seamless 24/7 customer experience for your visitors and users.

Configuration

Configuration can be done on your own, or our team can do it for you. Once you sign up for the platform you are given the option to create a bot for the Messenger channel.  Choosing this option straight away gives you the advantage of using features like Quick Replies and cards. It should also be noted that this bot can be a multichannel bot that can be integrated elsewhere as well.

Linking your bot with Facebook Messenger involves creating a developer account and plug in the required values such as an access token webhook and application secret. Once those values are entered your bot is ready to go live. For a detailed guide on this process, visit our knowledge base.

Support: The chatbot automatically interacts with visitors on your website. Your bot’s abilities include:

  • Answering questions about your product or service 24/7
  • Using advanced qualification scenarios to give visitors the right information
  • Scheduling a demo or a meeting
  • Catching visitors’ emails

Clustaar Facebook Integration FAQ

Is there an additional cost for the Messenger integration?

No. The Messenger integration is included in the price of the platform.

What happens when the bot can not answer the question?

This depends on how you configure your bot. The bot can immediately send an alert email to your live team to respond to the user. Another option is the live team can manually take over the conversation when needed. In both scenarios, the agent has access to the previous chat history to be able to solve the query quickly and efficiently.

How do I create a Facebook Developers account?

Follow our step by step process of creating a developers account and deploying your chatbot on Facebook Messenger in our Knowledge Base

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