Clustaar Zendesk Chatbot Integration
Effortlessly create a ticket for Zendesk through your chatbot
Reduce query resolution time and provide a seamless 24/7 customer experience for your visitors and users by integrating with Zendesk. Link your chatbot to your existing Zendesk CRM so you don’t have to change a thing.
Abilities: When the bot cannot resolve the user’s query it simultaneously creates a ticket in Zendesk from the information collected throughout the conversation.
Software support: In a context where users are logged into your application or software, you can provide advanced support, ask qualifying questions to know where to direct the user, and create support tickets.
The Clustaar platform allows you to connect your chatbot to any website. Your bot provides a seamless 24/7 customer experience for your visitors and users.
Configuration is easy. Once you’ve signed up for the platform the Zendesk action is immediately accessible to you in the action panel. You have the ability to add the Zendesk option to any step or story you create. To use it, just click on “Integrations” then drag and drop the Zendesk option inside the step panel.
Support: The chatbot automatically interacts with visitors on your website. Your bot’s abilities include:
Advanced FAQ: The chatbot answers recurring questions on your website. You can use it to replace or complement existing FAQ and contact pages.
Clustaar Zendesk Integration FAQ
No. The Zendesk integration is included in the price of the platform.
Using this integration will not affect your pricing with Zendesk.
Use the Clustaar webchat with the Zendesk integration so, when the bot can’t answer a query it automatically creates a ticket in Zendesk, so the Zendesk bot or live agent can answer the query. Whereas the Zendesk bot does not create tickets but only answers them via email.
The objectives of the two bots are different, the Clustaar bot is available to answer general queries and when it is unable to do so can create a ticket in Zendesk in order to allow a human or Zendesk bot to answer the query. Whereas the objective of the Zendesk bot is to answer tickets through automated email.
No, not at the moment.
The available fields in ticket creation are: