Chatbot Capabilities on Your Website

Clustaar’s web chat allows you to connect your chatbot to any website. Your bot provides a seamless 24/7 customer experience for your visitors and users.

Sales: The chatbot automatically interacts with visitors on your website. Your bot’s abilities include-

• Scheduling a demo or a meeting
• Answering recurring questions 24/7
• Having advanced qualification scenarios
• Flagging visitors’ emails

Customize it: Make the bot your own and customize your bot with your company colors and logo. This customized chat widget will work in harmony with your web page enhancing the experience for the end user.

Behavior Configuration: helps answer user questions before they ask. Typically, the first time users visit your website, the bot will welcome customers. With this feature, the conversation continues and allows the bot to ask questions or provide prompts based on page visits. As users navigate the website the conversation changes with the new event triggered and or URL loaded. If your customers are visiting your pricing page, the bot can appear with additional information on pricing or set up a demo.

Send Event: Let the bot answer user questions before they ask with the ‘Send Event’ feature. With this feature, the bot can ask questions or provide prompts based on page visits. As users navigate the website the conversation changes with the new event triggered and or URL loaded (i.e- when customers are visiting your pricing page, the bot can appear with additional information on pricing or set up a demo).

Advanced FAQ: The chatbot answers recurring questions on your website. You can use it to replace or complement existing FAQ and contact pages.

Your FAQ bot has many advantages:

• The natural language understanding capabilities are much more efficient than a typical FAQ search field.
• Scenarios can be adapted to the context of the user (language, a page of the website).
• You can qualify the visitor on your website and capture specific information (email, contact details).
• A human agent can take over the conversation, if needed, and follow up by email.

Software support: In a context where users are logged into your application or software, you can provide advanced support, ask qualifying questions to know where to direct the user, and create support tickets.