Redefine your customer relationship with smart chatbots

Convert, engage and support customers

For Sales team

Capture, qualify and convert more visitors from your website: Use bots to automatically qualify leads and schedule sales meetings with the best ones.

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Help visitors understand your offer

With Clustaar Messenger on your website or application, you can push contextual scenarios based on the user behaviour. You can answer your customers’ questions even before they ask!

Bots that answer people’s questions

Thanks to our built-in NLP and FAQ integration, Clustaar chatbots can answer the questions your visitors ask. When the bot doesn’t have the answer, it will automatically propose alternatives (leave a message, or switch to a human agent when available).

Automatically schedule sales meetings 24/7 from the chat

Your bot automatically qualifies new leads and schedules sales meetings with the best ones from your website, 24/7. Thanks to our Calendly integration, Clustaar’s bots connect to your team’s calendars to pull their availability.

Help visitors interact with your content

Your visitors can interact directly in the Messenger window. This is useful for engaging people with your content, like suggesting new integrations or features.

Chat with the right prospects, at the right time

If you wait just five minutes to respond to an inbound inquiry, you are 10 times more likely to lose that lead forever. This is where Clustaar’s bots can help. The bot can ask your qualification questions and switch to a human agent when needed.

For customer success

On-boarding and support: Turn more signups into active, valuable customers, and show customers that you care. Enlist new users, announce new features, solve issues quickly, and get more satisfied customers.

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First-level support, automated and consistent

Self-service not only helps customers find solutions faster, but it also ensures consistent support. Additionally, it helps reduce the ticket volume your helpdesk receives. Let customers search your knowledge base and find answers to the simple problems they face while using your product or service.

Qualify a demand, create a ticket and forward to the right team

Not all support tickets are created equal. Your support bot will ask the qualification questions to make sure that it is sent to the right team, with the right level of urgency. It will trigger alerts by email, or directly in your support tool (Intercom, Zendesk, etc.).

React faster to critical events

Set up rules to alert the right people on your team, whenever there is urgent action on your chatbot that requires an immediate response. For example, you can alert a manager of a bad satisfaction rating, so they can follow up immediately.

Demonstrate new features and help use your product

Share information about new features and products, then show people how to use them inside your app to drive adoption.

Measure customer satisfaction

With conversation ratings, get the information you need to improve your bot’s performance and make your customers happier. When the rating is bad, the chatbot will automatically propose alternative actions (leave a message, or switch to a human agent when available).

Start a live chat with the support team, or choose a time slot

Let your customer choose whether they want to start chatting now, or if they prefer to book a meeting later with a customer success manager. Increase your upsell rate by helping them easily book meetings.

Service level management

Not all of your customers have the same level of service agreement. Some might have access to the live chat or premium support, while others will have self-service support only. You can set up rules for which story your chatbot is going to play based on your customers’ service agreement level.

Visual, easy-to-use platform

Our visual drag’n’drop builder is easy and fun. No programming is required — just import one of our plug-and-play templates, and you’ll be up in no time.

Rich actions and messaging formats

Integrate rich messaging formats, such as cards, quick replies and carousels, in your conversation without coding. Your bot can also send emails or trigger advanced actions — no programming required.

You can explore the drag’n’drop actions available for your chatbot in our help centre.

Visual stories builder

Build your chatbots the easy way. The visual stories builder maps out all the complex rules in an interface that’s easy to understand. Stop wasting time trying to build logic with your IT team when you can do it directly on the platform.

Easy FAQ creation and import

Our quick FAQ maker has been designed to create your first FAQ chatbot in a few minutes. You can also import an existing FAQ to build it even faster.

Connect to your existing documentation

Thanks to our plug-and-play Google Site Search integration, Clustaar bots can connect with your existing knowledge base. The chatbots can check your help documentation and provide answers to people on your website.

Business Library (bot templates)

The Chatbot Builder comes with built-in templates, so you don’t have to start from scratch. The templates are fully customizable, and you can configure it to the specific problems you are trying to solve. Find inspiration from our template marketplace when its launched and deploy a top performing chatbot in a fraction of the time required when using other tools

Powerful NLP

Build natural and rich conversational experiences. Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces powered by AI.

Use machine learning to understand what users are saying

Provide your bot with examples of what a user might say when interacting with your product. By using domain knowledge and natural language understanding, we analyze and understand the user’s intent to help you respond in the most useful way.

Create complex and customized scenarios

Create smooth conversations with powerful logic (logical conditions, NLP, Regex, and entity extraction). Build a true network of Bot Skills that interact with each other to make your conversation modular and fully adaptable.

Webhooks and API integration

Webhooks are useful to build advanced bots: Use information located in your database, a CRM, a customer service tool, or an internal API (recommendation engine, search, etc.). Learn more in the Developer’s documentation.

Voice-ready

Thanks to our Google Assistant Integration, the Clustaar platform is ready for vocal assistants.

Easy to deploy

Easy to set up on your website. Unify support-related automation communications from multiple channels.

On your website or application

Use the Clustaar Messenger to engage with customers who are on your website or application. Get all the contextual information about the customer. Easy to integrate with one single line of code.

Clustaar Messenger Hub

Intercom channel integration

The most advanced Intercom chatbot integration: Your bot will listen to all incoming messages as part of your Intercom team and respond when it knows how to answer. The bot can automatically assign conversations to a human rescuer on your team.

Facebook channel integration

Achieve shorter reply and resolution time: Integrate your company’s Facebook page with Clustaar, so your chatbot can step in and help when customers ask for support from the page.

Get started free

No credit card, no obligations, no setup fee.