Frequently Asked Questions

Alternatively, you can ask our chatbot 🤖

What is a chatbot?

A chatbot is a software robot that can interact with an individual or consumer through a service of automated conversations made largely in natural language. The chatbot originally used question and answer libraries, but advances in artificial intelligence allow it to increasingly “analyze” and “understand” the messages.

What is Clustaar?

Clustaar is a chatbot platform dedicated to support automation for SAAS companies. Moreover, you can integrate it with the most popular messaging apps, livechat solutions and even voice recognition devices! Isn’t it awesome?

How does the platform work?

Clustaar Chatbot platform allows you to build a chatbot that you can later integrate with one of your existing communication channels. To build a bot, you need to design, make scenarios and create a database of potential questions and answers. If the bot can’t answer the question, it will forward the message to a human. The bot also learns with each new conversation.

Learn more in our help center.

What languages are supported by bots?

For now, we support English, Spanish and French.

We release new languages on a regular basis, based on demands from our clients. By the end of 2018, the platform will be available in more than 15 languages : Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish and Turkish.

What is NLP?

It stands for natural language processing. NLP is a branch of artificial intelligence (AI) that helps computers interpret, understand and work with human language.

What is the main difference between PRO and Enterprise plans?

The Enterprise Plan includes a personal account manager, on-demand customization, 10K+ users per month and an optional service for a personalized bot.

Learn more about the differences between the two plans.

How do you compare with IBM Watson, Dialogflow, WIT.ai, or Microsoft Luis ?

Some of our clients have conducted extensive comparisons before choosing Clustaar. Please ask us if you have specific programs you want to compare, but in a nutshell:

  • We believe our NLP capabilities are similar for most use cases. We try to focus our research and development on use cases where there isn’t a lot of training material to teach the NLP. From our experience, this is what happens in most situations.
  • We think the Clustaar scenarios interface (we call them “stories”) allows you to create scenarios and actions more easily than any other platform, thanks to our flow visualization interface.
  • We provide integrated drag and drop actions (“send an email”, “pause the bot”, “create and populate session value”, etc.) that allow anyone on your team to create and maintain complex actions without coding.
  • We also provide a full range of professional services. We are completely committed to having our clients design the best support experience with their chatbot.

What platforms does the bot integrate with?

You can integrate a bot with the following communication channels and CRMs:

  • Facebook Messenger
  • Intercom
  • Google Home
  • Twilio (SMS)
  • Zapier
  • Zendesk
  • Skype for Business
  • Slack
  • PrestaShop
  • Clustaar livechat

See a complete list of our integrations.

Contact us if you need to connect to other platforms.

Do you plan to create new integrations?

Absolutely. We are constantly creating new integrations. Just ask the team, and we will consider adding your integration to the roadmap.

And thanks to Webhooks and Clustaar API, you can always build your own integration that is tailored to your needs and tools.

Can I integrate a chatbot to a native mobile App (Android or Apple) ?

Yes. The in-app integration can be made thanks to our API.

In order to use the API, you need to have an Enterprise Plan. Contact our Sales Team to discuss your project.

How can I integrate your solution to a website ?

The chatbot can be integrated thanks to a third party webchat solution. We currently support Intercom, LivechatInc and Zendesk, or our own Webchat.

You can also use the Facebook Messenger Customer chat plugin.

In any case, you will have to integrate the widget to a script by copying and pasting it on your pages. This is similar to any tag integration.

How can I integrate your solution to WordPress ?

See answer to the question above about adding your solution to a website. Additionally, this process can be easily done on WordPress thanks to several plugins.

Learn about one of our favorites.

Do you have an API ?

Our API is in beta right now, so please ask our team in order to receive access and documentation.

You can also visit our developer’s documentation. It will be updated with our API documentation as soon as we publicly release it.

Can I import an existing FAQ directly in the platform ?

This feature will be available by the end of June. Our quick FAQ builder helps you copy and paste your existing FAQ in no time. See how easy it is 🙂

Where can I find tutorials ?

The best place to find our tutorials is our Help Center. We keep it up-to-date, and will continue to post new information.

You can also check our Youtube page for video tutorials, or our developer’s documentation if you’re a developer.

If you want some additional help, we run webinars every Wednesday to demonstrate the platform and answer questions.

Additionally, you can always ask our team through the chat, which is available anywhere in the application. We will be happy to help you build the best experience.

Do you have templates available to help me build my chatbot?

Yes! This feature will be made available by the end of May. We will provide several “plug and play” templates to save you time while building your chatbot.

Do not hesitate to contact us should you need additional templates. We will be happy to build it for you, or to help you build your own!

From your research and experience, do people know they are speaking to a bot and not a human?

From our experience, it depends 🙂

We strongly suggest YOU make it clear people are actually talking to a chatbot and not an actual person. People tend to be much nicer once they know it’s a bot, and they also behave differently.

Where do you store the data?

We rely on cloud services, which are all associated with demanding SLAs, to host our APIs and databases (AWS & Heroku). All the data centers are located in Europe.

How do you make sure to create a stable environment for customers in all the systems and services that support your product?

We are constantly performing scalability tests to ensure that our platform will be able to serve all requests. During the last French election, Clustaar hosted a chatbot handling several thousands of conversations in parallel, without any noticeable change in performance.