Clustaar Chatbot Platform – Product updates
Announcements about new Clustaar features
“Jump To” action
Allows your chatbot to jump from any step or story, based on almost everything (session-value, user attribute, user message…). Very powerful to create advanced qualification behaviour, or when you use the same story often (menu, customer satisfaction,…)
“Debug Mode” in the test console
The test console allows you to test your chatbot, but also understand how the NLP interpreted a user query, and see the JSON that will be generated for your webhook.
Now, there is also a “debug mode” allowing you to understand exactly all the steps processed by the chatbot.
Webhooks and API integration
Webhooks are useful to build advanced bots: Use information located in your database, a CRM, a customer service tool, or an internal API (recommendation engine, search, etc.). Learn more in the Developer’s documentation.
Rich actions and messaging formats
Integrate rich messaging formats, such as cards, quick replies and carousels, in your conversation without coding. Your bot can also send emails or trigger advanced actions.
You can explore the drag’n’drop actions available for your chatbot in our help centre.
Facebook channel integration
Integrate your company’s Facebook page with Clustaar, so your chatbot can step in and help when customers ask for support from the page.