Clustaar Chatbot Platform – Product Updates
Announcements about new Clustaar features
Link a user feedback step to all of your stories to monitor the success of your bot. The user feedback icon and graph is displayed on your dashboard to view both negative and positive statistics.
Use the data collected by bots to your advantage with the Zapier integration. Zapier offers 1,000+ applications to connect your bot to. Set up your bot so that user data is neatly organized in a spreadsheet, or trigger alerts, plan meetings and more.
This new feature, found in the analyze tab visually breaks down the statistics of your intents over time. The data is displayed in the ‘matches evolutions’ graph and measure multiple intents at once to compare progress. This feature allows users to gauge the efficacy of existing intents and improve accordingly.
The Matching Rate feature is an indicator of the efficacy of your bot. The matching rate represents how much your bot understands user queries. This indicator can be displayed on the ‘Evolution of Interactions’ graph on the Dashboard.
Intent recommendations are easy-to-follow guidelines to increase the quality of your intents. Several tips are now displayed on the intent building page along with a “completeness” gauge to track the strength of your intents in real time. Strong intents help bots to better understand user requests and formulations.
Webchat Behavior Configuration
The new “behavior” tab in the webchat configuration panel is there to help your bot exhibit different behaviors depending on contextual factors:
– Define a welcome story and allow your bot to introduce its own conversation with your users
– Define a default window state (minimized or auto-display)
– Trigger a story and load a defined URL
– Trigger a story when a specific event happens on your website
“Jump To” Action
Gives your bot the power to jump from any step or story, for any particular reason (session-value, user attribute, user message). It is particularly useful to create advanced qualification behavior, particularly with frequently used stories (such as menu or customer satisfaction).
“Debug Mode” in the Test Console
Using the “debug mode” gives you the ability to test the chatbot. This feature help you understand how the NLP technology interprets previous user queries and allows you to understand all the steps processed by the chatbot. Additionally, you can view the JSON generated for your webhook.
Business Library (Bot Templates)
The chatbot builder comes with built-in templates, so you don’t have to start from scratch. Choose your template, import it, and you’re good to go. There are a variety of templates in the database, with more added each week, and we can build new ones upon request.
NLP: Typo Tolerance Improvement
Typos do not stop the NLP engine from understanding user requests. We built an NLP engine specifically designed for chatbots and launched it last July. This is a major improvement in the way we deal with typo tolerance and spell check.
Quick FAQ Import
With our FAQ maker, we have made it easier than ever to compile a list of your FAQ and create your first FAQ chatbot in minutes. If you already have a list of FAQ, you can import them from a CSV and build it even faster.
Webhooks and API Integration
Webhooks are useful to build advanced bots. You can use information in your database, a CRM, a customer service tool or an internal API (recommendation engine, search, etc.). Learn more in the developer documentation.
Rich Actions and Messaging Formats
Integrate rich messaging formats, such as cards, quick replies and carousels, in your conversation without code. Additionally, your bot can also send emails or trigger advanced actions.
Explore the drag and drop actions available for your chatbot in our help centre.
Facebook Channel Integration
Integrate your company’s Facebook page with Clustaar to have a bot ready to assist customers on your page.