Clustaar Chatbot Platform – Product Updates

Announcements About New Clustaar Features

October 2018

User Attributes

This feature allows you to retain information about a user, such as a user’s name, email or other information you define. This data will be captured and accessible to you beyond the lifetime of a story.

GTM Support

The Clustaar webchat script is now easy to integrate with the Google Tag Manager. This feature allows you to import the code directly from GTM.

September 2018

Webchat Behavior Configuration

The new “behavior” tab in the webchat configuration panel is there to help your bot exhibit different behaviors depending on contextual factors:
– Define a welcome story and allow your bot to introduce its own conversation with your users
– Define a default window state (minimized or auto-display)
– Trigger a story and load a defined URL
Trigger a story when a specific event happens on your website

Webchat Customization

New “style” tab in your webchat configuration panel that allows you to:
– Change the color of your bot’s appearance to match your brand’s visual identity
– Upload a logo of your choice

Webchat on Mobile

Clustaar webchat is now optimized for mobile, The webchat is a full-screen display, making it convenient for the user. All the features that users enjoy are compatible with the mobile version as well. 

August 2018

Analyze User Queries

The “analyze” tab gives you the ability to navigate through users’ queries, filter unmatched questions and improve intents. This feature allows you to mold the bot according to client needs.

New Languages: Portuguese + Russian

🇧🇷 🇷🇺 🤖 💬 Several languages are available on the Clustaar chatbot platform. Currently, we offer English, Spanish, Portuguese (Brazil), French and Russian. Additional languages are available upon request.

“Jump To” Action

Gives your bot the power to jump from any step or story, for any particular reason (session-value, user attribute, user message). It is particularly useful to create advanced qualification behavior, particularly with frequently used stories (such as menu or customer satisfaction).

“Debug Mode” in the Test Console

Using the “debug mode” gives you the ability to test the chatbot. This feature help you understand how the NLP technology interprets previous user queries and allows you to understand all the steps processed by the chatbot. Additionally, you can view the JSON generated for your webhook.

July 2018

Business Library (Bot Templates)

The chatbot builder comes with built-in templates, so you don’t have to start from scratch. Choose your template, import it, and you’re good to go. There are a variety of templates in the database, with more added each week, and we can build new ones upon request.

Create a Zendesk Ticket

Your chatbot has the power to create a ticket in Zendesk and link clients to the additional support they seek.

NLP: Typo Tolerance Improvement

Typos do not stop the NLP engine from understanding user requests. We built an NLP engine specifically designed for chatbots and launched it last July. This is a major improvement in the way we deal with typo tolerance and spell check.

June 2018

Clustaar Webchat

Use the Clustaar webchat to engage with customers on your website or application. The Clustaar webchat is easy to use and even easier to integrate with a single line of code.

Clustaar Messenger Hub

Quick FAQ Import

With our FAQ maker, we have made it easier than ever to compile a list of your FAQ and create your first FAQ chatbot in minutes. If you already have a list of FAQ, you can import them from a CSV and build it even faster.

Clone a Bot

Need another bot similar to the one you’ve created? You can clone, back up and manage a version of the chatbot.

May 2018

Google Site Search Integration

Clustaar bots can connect with your existing knowledge base with Google Site Search integration, thanks to our plug-and-play.

Developer API and Documentation

We opened our conversation and WebHook APIs associated with a complete developer documentation.

This release has been been completed by the open-sourcing of our WebHook Framework.

April 2018

Google Assistant Integration

The Clustaar platform supports voice commands, thanks to our Google Assistant Integration.

Webhooks and API Integration

Webhooks are useful to build advanced bots. You can use information in your database, a CRM, a customer service tool or an internal API (recommendation engine, search, etc.). Learn more in the developer documentation.

March 2018

End of the beta

Visual Stories Builder

Build your chatbots the easy way. The visual stories builder maps out all the complex rules in an interface that’s simple to understand. Stop wasting time trying to build a logic with your IT team and do it directly on the platform.

Rich Actions and Messaging Formats

Integrate rich messaging formats, such as cards, quick replies and carousels, in your conversation without code. Additionally, your bot can also send emails or trigger advanced actions.

Explore the drag and drop actions available for your chatbot in our help centre.

Advanced NLP

The advanced intent + entities configuration create smooth conversations with powerful logic (logical conditions, Regex and entity extraction). We have covered all of our bases to make sure that your clients’ queries can be quickly understood and resolved.

Intercom Channel Integration

We have managed to create the most advanced Intercom chatbot integration that will automatically assign conversations to a human agent on your team when needed.

Facebook Channel Integration

Integrate your company’s Facebook page with Clustaar to have a bot ready to assist customers on your page.