What is a chatbot?

A chatbot is a conversational robot, which you can integrate on multiple chat platforms, from Facebook Messenger to Slack.

Use cases for retail

  • Relieve the customer service team from answering recurring questions
  • Assist clients in stores
  • Facilitate an online sale
  • Track orders
  • Accompany a sales campaign

The chatbot: a new experience for retailers and buyers

Provide 24/7 customer service

Automatically respond instantly to your customers’ requests with chatbots. Improve their experience through a combination of AI and human support, with humans answering the most complex actions.

Improve in-store experience

Create a new experience in your store. Promote products, facilitate shopping and collect customer opinions. The bot creates a new link between the digital and physical world, without your staff working more hours.

Acquire new customers

A chatbot, integrated on your website, allows you to reach potential customers, ask for their contact information and offer them specials.