support automation Archives - Clustaar Chatbot Platform

ChatbotClustaarCustomer SupportProduct Updates
March 19, 2019

New Features: Intent Suggestions, Languages & Download CSV

We have released several new features to maximize your bots efficiency in more ways than one. If you're in the market to grow your bot depending on user need, reach more users or do more with your data, then these updates are for you! Intent Suggestions Take your bot to the next level with Intent suggestions. Once your bot has…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 29, 2019

Why Customer Support Needs a Chatbot

Once chatbots entered the customer support model, it was never the same. With support automation customers are not left on the line and businesses are accessible 24/7 to answer queries without exhausting the human support team. By the year 2022 the majority of customer queries are predicted to be answered by a bot. The growing list of customer support use…
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ChatbotClustaarCustomer Support
November 14, 2018

Chatbots are not the future, they are the present

Whether people have noticed or not, chatbots are all around us. Either in applications, messaging platforms or on your favorite websites. Getting information from a business or making personal arrangements is now easier than ever with chatbots. Getting to this point in technology has been a long and arduous road, but the future is bright, and the uses cases for…
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ChatbotClustaarCustomer SupportSaas
October 31, 2018

4 Ways FAQ Automation with Chatbots Can Save Your Users’ Hairlines

Congratulations! You’ve accomplished your goal of creating a great piece of software capable of addressing lots of issues for end users. So why don't you see higher utilization of your product? Your software team thought of everything as they slaved away to meet every deadline set for them. What could be the problem? Let’s see. When’s the last time you…
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ChatbotClustaarCustomer SupportSaas
October 30, 2018

How Fintech Companies Can Benefit from a Chatbot?

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations…
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ChatbotClustaarCustomer SupportSaas
October 10, 2018

9 Myths About Chatbots for SaaS

Are you taking advantage of chatbot technology to the fullest? Probably not. Chatbots are creating a buzz in the SaaS world and beyond. Let’s debunk the multitude of chatbot myths and learn how bots can help you maximize efficiency. Software as a Service (SaaS) is a high engagement affair with its users. With the rise in popularity of communication services…
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ChatbotClustaarCustomer SupportSaas
October 5, 2018

Chatbot for Customer Support and Sales: One Team

Convert Users to Buyers With Customer Support From the bottom line perspective, customer support is usually seen as a cost, rather than a way to drive revenue. It is an essential function, but just below the commercial and customer success teams. With this mindset, you're probably missing an opportunity to convert more users into buyers. All in one: The Customer Team…
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July 10, 2018

How after-sales automation affects customer loyalty?

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is…
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