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NLP Archives - Clustaar Chatbot Platform

6 Copywriting Tips for Chatbots

By | Chatbot, Clustaar, Customer Support, For developers | No Comments

There’s a new challenge for online companies: designing effective, fun, and easy to use chatbots. The adoption of this artificial intelligence-powered technology by businesses has been increasing rapidly in recent years; in fact, according to the data from Statista, the revenue generated from the chatbot market worldwide is projected to reach $1.250 billion in 2025, which is a major increase since the 2016’s market value of 190.8 million. The trend is easy to spot but much harder to follow. In the age of Google Assistant and Amazon’s Alexa, you cannot surprise customers with a chatbot that is just able to answer simple questions. It has to be much more sophisticated which leads to an increase in costs for development. So you have to clearly understand how you to use a chatbot to benefit your business. Clearly, the current hype surrounding chatbots won’t weaken in the next years because people appreciate the…

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Connect Users to your App with a Chatbot

By | Chatbot, Clustaar, Customer Support | No Comments

Your developers likely spent countless hours obsessing over the details of your application’s user interface. They looked at menu placement, what happens when different buttons are clicked and make sure to ensure smooth navigation from any point. So why are visitors not engaging with your application the way you hoped? What is it that you’re missing? The best design in the world can’t make up for the benefits of direct user engagement. Did the idea of a customer service chatbot come up when mapping out your application design? If you did add them, are you satisfied with the ways you’ve been able to adapt them to your business needs? Do you find yourself constantly frustrated by their limitations? Engaging Users With Chatbots Creating the ultimate user experience means looking beyond the placement of different elements around your pages. What are you learning about each visitor once they hit your landing…

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They didn’t put a chatbot on their website and this is what happened!

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Chatbot’s on company websites have become a social norm. But what about companies that don’t have a bot? What does that mean for them? Let’s take a look.  Chatbots have become the new rage in today’s online marketplace. All businesses are trying to move fast to adapt to new technology. Do chatbots really work? Do they really improve business? Or is it all just hype? Many companies were quick to join the chatbot wave while others remained skeptical and waited for results. The ‘wait and watch’ approach is almost always effective. It is a patient strategy for a business of any size. Unfortunately, customers today have a short supply of patience. Acknowledging this could make all the difference to your business. In today’s competitive world amid the digital competition, it is easy to lose customers and risk lower profits without adapting. This can penultimately result in business failure. The best…

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How Chatbots Fit into the Sales Funnel

By | Chatbot, Clustaar, Customer Support | No Comments

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel.   What is a chatbot? A chatbot is a software that is designed to simulate a conversation with human users. With machine learning and Natural language processing the formerly rudimentary interactions with a bot has become more advanced. At times users may not realize that they aren’t speaking with a human. According to the Salesforce State of Conversational Marketing report, they found that people from all 195 countries are using online chat to start conversations on business websites. Similarly, Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human….

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