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How Fintech Companies Can Benefit from a Chatbot?

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Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations and banks have had their share of disruptive technology in recent years as innovative, digital-only fintech companies have made inroads in their traditional markets despite high barriers to entry. Neobanks and online financial services startups now number more than 5000 worldwide as their ranks grow and investors heavily bet on Global Fintech. As of Q2 2018, $46 billion have been invested in more than 380 deals worldwide, with the notable mammoth $14bn investment in Ant Financial, the payments affiliate of China’s Alibaba Group. For many fintechs, a key path to…

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