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Customer Support Archives - Clustaar Chatbot Platform

ChatbotClustaarCustomer SupportProduct Updates
February 11, 2019

New Features – Intent Statistics, Send Event & Zapier

Zapier Integration Use the data collected by your bot to your advantage with the Zapier integration. Zapier offers 1,000+ applications to connect to your bot and organize the collected data. Set up your bot so that user data is connected to a spreadsheet, trigger alerts, plan meetings and more. For example, every time your bot collects a name or email automatically…
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ChatbotClustaarCustomer SupportSaas
February 6, 2019

Chatbot Benefits for WordPress Webpage

We all know that getting a reasonably quick response (or any response at all) when submitting a question through a Wordpress website message box is pretty much a crap shoot. Submitted questions generally come from potential customers seeking quick clarification on something about a product or service before making their final purchase decision. To their own detriment, business owners don’t…
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ChatbotClustaarCustomer SupportSaas
February 1, 2019

10 Best Customer Support Chatbots

Changing trends in customer engagement have led to innovative ways of using chatbots resulting in increased sales and positive brand impact for customers. Engaging with your customer has been one of the primary focus areas. All organizations exist to serve customers. A happy customer can be a brand ambassador for you and will spread the good word. In recent years…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 29, 2019

Why Customer Support Needs a Chatbot

Once chatbots entered the customer support model, it was never the same. With support automation customers are not left on the line and businesses are accessible 24/7 to answer queries without exhausting the human support team. By the year 2022 the majority of customer queries are predicted to be answered by a bot. The growing list of customer support use…
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ChatbotClustaarCustomer SupportFor developers
January 15, 2019

6 Copywriting Tips for Chatbots

There’s a new challenge for online companies: designing effective, fun, and easy to use chatbots. The adoption of this artificial intelligence-powered technology by businesses has been increasing rapidly in recent years; in fact, according to the data from Statista, the revenue generated from the chatbot market worldwide is projected to reach $1.250 billion in 2025, which is a major increase…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 26, 2018

How to Build a Chatbot for your Website for Customer Support

You have just emerged from the best Cyber Monday business rush ever, and your customer service people tell you about all those orders that got away. Those escaping customers were stacked in the waiting queue of pending inquiries, and only the cyber gods how many went to your competition because your customer support system was overloaded. You probably are using…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 18, 2018

Chatbots: The Best Way to Ensure Total Customer Satisfaction

Poor customer service is costing businesses more than $75 billion a year leading to customers switching to competitors. Chatbot automation can guarantee that every customer is satisfied with their service. Whether you are a Business 2 Business (B2B) or a Business to Consumer (B2C) organization, there is always an important element of a customer involved. Frankly, we know, that it…
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ChatbotClustaarCustomer SupportSaas
December 4, 2018

They didn’t put a chatbot on their website and this is what happened!

Chatbot's on company websites have become a social norm. But what about companies that don't have a bot? What does that mean for them? Let's take a look.  Chatbots have become the new rage in today’s online marketplace. All businesses are trying to move fast to adapt to new technology. Do chatbots really work? Do they really improve business? Or…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
December 3, 2018

New Feature: User Attributes, Webchat Customization, Behavior and more

It's time for yet another new feature alert! Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user…
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ChatbotClustaarCustomer Support
October 31, 2018

Web Summit One Year Later: What We’ve Learned

Clustaar, a customer support automation platform will be exhibiting at the Web Summit for the third consecutive year. The platform launched last March and now has 1,800 accounts from nearly 85 countries. In the past year, we have invested resources in selling the product and in customer success organization. Many of our clients are anchor clients that have shared key…
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ChatbotClustaarCustomer SupportSaas
October 31, 2018

4 Ways FAQ Automation with Chatbots Can Save Your Users’ Hairlines

Congratulations! You’ve accomplished your goal of creating a great piece of software capable of addressing lots of issues for end users. So why don't you see higher utilization of your product? Your software team thought of everything as they slaved away to meet every deadline set for them. What could be the problem? Let’s see. When’s the last time you…
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ChatbotClustaarCustomer SupportSaas
October 30, 2018

How Fintech Companies Can Benefit from a Chatbot?

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations…
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ChatbotClustaarCustomer SupportProduct Updates
October 25, 2018

How to Handle an Increasing Number of Facebook Messages

Spoiler alert: You can cope with all your Facebook messages with an intelligently designed chatbot like Clustaar. (If you are into social media marketing and you take the previous statement at face value, please go directly to our Clustaar Integrations page and sign up now.) Have You Heard of Chatbots? Wait. You never ever heard of chatbots? Sure, you have. You’ve seen…
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ChatbotClustaarCustomer SupportSaas
October 10, 2018

9 Myths About Chatbots for SaaS

Are you taking advantage of chatbot technology to the fullest? Probably not. Chatbots are creating a buzz in the SaaS world and beyond. Let’s debunk the multitude of chatbot myths and learn how bots can help you maximize efficiency. Software as a Service (SaaS) is a high engagement affair with its users. With the rise in popularity of communication services…
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ChatbotClustaarCustomer SupportSaas
October 5, 2018

Chatbot for Customer Support and Sales: One Team

Convert Users to Buyers With Customer Support From the bottom line perspective, customer support is usually seen as a cost, rather than a way to drive revenue. It is an essential function, but just below the commercial and customer success teams. With this mindset, you're probably missing an opportunity to convert more users into buyers. All in one: The Customer Team…
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