clustaar Archives - Clustaar Chatbot Platform

Chatbots: The Best Way to Ensure Total Customer Satisfaction

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates, Saas | No Comments

Poor customer service is costing businesses more than $75 billion a year leading to customers switching to competitors. Chatbot automation can guarantee that every customer is satisfied with their service. Whether you are a Business 2 Business (B2B) or a Business to Consumer (B2C) organization, there is always the important element of a customer involved. Frankly, we know, that it is customers who bring in the revenue for all businesses. Good products and services will attract more customers and vice versa. You have to ensure that every customer that encounters your business is a satisfied customer. NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than $75 billion a year. That’s up $13 billion since its last report in 2016[1]. The main reasons for customers are cutting ties with businesses are as follows: Customers do not feel appreciated. Customers are not able to speak to…

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New Feature Alert: User Attributes, Webchat Customization, Behavior and more

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates | No Comments

Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user and business experience easier than ever. User Attributes Through this feature, the bot retains information about a user, such as their name, email, city, country, language, CRM and more. The captured data can be accessed beyond the lifetime of a story. This information can assist with future queries which add to the personalized experience.  Making query resolution quick and easy for end users. Storing this information is useful for companies to collect data about users, respond with personalized answers and provide the best product option for your customers. Making use of this data also helps create specific marketing campaigns…

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How Chatbots Fit into the Sales Funnel

By | Chatbot, Clustaar, Customer Support | No Comments

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel.   What is a chatbot? A chatbot is a software that is designed to simulate a conversation with human users. With machine learning and Natural language processing the formerly rudimentary interactions with a bot has become more advanced. At times users may not realize that they aren’t speaking with a human. According to the Salesforce State of Conversational Marketing report, they found that people from all 195 countries are using online chat to start conversations on business websites. Similarly, Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human….

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