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Bot Archives - Clustaar Chatbot Platform

6 Copywriting Tips for Chatbots

By | Chatbot, Clustaar, Customer Support, For developers | No Comments

There’s a new challenge for online companies: designing effective, fun, and easy to use chatbots. The adoption of this artificial intelligence-powered technology by businesses has been increasing rapidly in recent years; in fact, according to the data from Statista, the revenue generated from the chatbot market worldwide is projected to reach $1.250 billion in 2025, which is a major increase since the 2016’s market value of 190.8 million. The trend is easy to spot but much harder to follow. In the age of Google Assistant and Amazon’s Alexa, you cannot surprise customers with a chatbot that is just able to answer simple questions. It has to be much more sophisticated which leads to an increase in costs for development. So you have to clearly understand how you to use a chatbot to benefit your business. Clearly, the current hype surrounding chatbots won’t weaken in the next years because people appreciate the…

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How to Build a Chatbot for your Website for Customer Support

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates, Saas | No Comments

You have just emerged from the best Cyber Monday business rush ever, and your customer service people tell you about all those orders that got away. Those escaping customers were stacked in the waiting queue of pending inquiries, and only the cyber gods how many went to your competition because your customer support system was overloaded. You probably are using some version of customer support automation, and your traditional customer service works fine. That is because your human reps can intelligently process a variety of customer questions, which are rarely simple. For simple questions, your customers go to your website for self-service, or they Google it. Customers want to chat However, not everyone has the same definition of “simple.” There are many customers whose default preference is an online chat, no matter what the question. Today’s e-commerce is centered around instant, or at least quick, gratification. Many customers will willingly…

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They didn’t put a chatbot on their website and this is what happened!

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Chatbot’s on company websites have become a social norm. But what about companies that don’t have a bot? What does that mean for them? Let’s take a look.  Chatbots have become the new rage in today’s online marketplace. All businesses are trying to move fast to adapt to new technology. Do chatbots really work? Do they really improve business? Or is it all just hype? Many companies were quick to join the chatbot wave while others remained skeptical and waited for results. The ‘wait and watch’ approach is almost always effective. It is a patient strategy for a business of any size. Unfortunately, customers today have a short supply of patience. Acknowledging this could make all the difference to your business. In today’s competitive world amid the digital competition, it is easy to lose customers and risk lower profits without adapting. This can penultimately result in business failure. The best…

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How Chatbots Fit into the Sales Funnel

By | Chatbot, Clustaar, Customer Support | No Comments

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel.   What is a chatbot? A chatbot is a software that is designed to simulate a conversation with human users. With machine learning and Natural language processing the formerly rudimentary interactions with a bot has become more advanced. At times users may not realize that they aren’t speaking with a human. According to the Salesforce State of Conversational Marketing report, they found that people from all 195 countries are using online chat to start conversations on business websites. Similarly, Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human….

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How Fintech Companies Can Benefit from a Chatbot?

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations and banks have had their share of disruptive technology in recent years as innovative, digital-only fintech companies have made inroads in their traditional markets despite high barriers to entry. Neobanks and online financial services startups now number more than 5000 worldwide as their ranks grow and investors heavily bet on Global Fintech. As of Q2 2018, $46 billion have been invested in more than 380 deals worldwide, with the notable mammoth $14bn investment in Ant Financial, the payments affiliate of China’s Alibaba Group. For many fintechs, a key path to…

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How to Handle an Increasing Number of Facebook Messages

By | Chatbot, Clustaar, Customer Support, Product Updates | No Comments

Spoiler alert: You can cope with all your Facebook messages with an intelligently designed chatbot like Clustaar. (If you are into social media marketing and you take the previous statement at face value, please go directly to our Clustaar Integrations page and sign up now.) Have You Heard of Chatbots? Wait. You never ever heard of chatbots? Sure, you have. You’ve seen and used Microsoft’s Cortana and the Mac and Google versions Siri and Alexa. They even made a movie about this guy who falls in love with a chatbot named Samantha. You say you’ve never considered plugging a chatbot into your social media. Why not? Where Are Your Customers? You want to go where your customers are, right? Well, social media is where they are. Statista, a portal for marketing statistics, reports that nearly three-quarters of the US population has at least one social media account. If you’re doing business overseas, in 2018…

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Chatbot for Customer Support and Sales: One Team

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Convert Users to Buyers With Customer Support From the bottom line perspective, customer support is usually seen as a cost, rather than a way to drive revenue. It is an essential function, but just below the commercial and customer success teams. With this mindset, you’re probably missing an opportunity to convert more users into buyers. All in one: The Customer Team When it comes to customer success, support is seen as a cost that should be controlled and at times, reduced. But as most SaaS businesses provide a free trial period, things change. Although the user is not yet a customer, they’re using, trying and testing your product and the quality of your support. With the use then buy model, the conversion journey and customer support must be seen in the same business cycle. Here’s why: The frontier between a sales lead and a customer gets thinner The prospective client is buying…

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Why Small and Medium SaaS Companies Should Automate Their User Support

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Why Small and Medium SaaS Companies Should Automate Their User Support The tech community has seen Software as a Service (SaaS) market grow from a niche to a full-fledged market segment. This subset of the Cloud Services market experiences a 20% yearly growth powered by category-killers like Salesforce. The overall market size is expected to double, reaching $75 billion in 2020. The SaaS segment’s growth is primarily driven by small and medium-size companies attracted to the user-friendly interface, affordability, easy setup & training costs associated with SaaS technology. However dynamic the SaaS segment is, it is over saturated and increasingly competitive, with numerous sub-segments dominated by large incumbents (Salesforce, Dropbox). The environment is harsh for smaller SaaS vendors, and far more difficult to get their message across and to recruit new customers. One key element to growth survival is to get a product-market fit position, and then, create an amazing…

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Introducing the Clustaar Webchat

By | Chatbot, Clustaar, For developers | No Comments

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own livechat front. A simple and efficient livechat We already had great livechat integrations, like Intercom, or Messenger. But with the Clustaar Webchat, we allow you to build a bot and plug it to your website litterally in 5 minutes. We can also add that the use of the Clustaar Webchat is included in our Pro and Enterprise plans, so you won’t have to spend another dime on your chatbot. It is made to plug Chatbots built on the Clustaar Platform easily on any website with great features. The features of the Clustaar Webchat are the ones every Chatbot Livechat should have: Insert images or gifs; Use Quick Replies in the…

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