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B2C Archives - Clustaar Chatbot Platform

Websummit 2018 Takeaways

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

This November we had the pleasure of both attending and presenting at the 2018 Websummit in Lisbon. The summit was dense with start-ups, networking opportunities and insights into the future of tech. This was our third consecutive year at Websummit and we would like to share what we have learned.  Opportunities For sales, we found it useful to be able to test our product-market fit across different countries and industries. Through meeting with potential clients we learned that internal application support is a large problem and a pain point for companies. Employees call their IT department for a multitude of reasons that cannot be taken care of by the support team. Through our discussion with B2C and B2B visitors, we think that companies are seriously contemplating customer support automation projects. Conferences The topics during this years talks varied but many were focused on the relationship between technology and humans. Topics…

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Web Summit One Year Later: What We’ve Learned

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

Clustaar, a customer support automation platform will be exhibiting at the Web Summit for the third consecutive year. The platform launched last March and now has 1,800 accounts from nearly 85 countries. In the past year, we have invested resources in selling the product and in customer success organization. Many of our clients are anchor clients that have shared key insights with us which allowed us to get key chatbot and automation insights. As we prepare for Web Summit 2018, the largest startup & tech convention in Europe, we would like to take this opportunity to share what we have learned during this past year, and how we see the future of customer support automation. Customer Support Needs Automation Through speaking with potential clients, startups, and investors, at conferences along the way, we have narrowed down our core business use-case. Our conclusion is this: There are two types of convincing use…

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