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AI Archives - Clustaar Chatbot Platform

Experts Share How Chatbots Will Evolve in 2019

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates | No Comments

In recent years we have seen the decline of phone calls and emails as the direct source of communication in daily life, businesses and customer support. With the hype and launch of bot platforms, it has become commonplace to turn to AI to quickly answer customer questions. Thanks to the advancements in NLP and machine learning chatbots have diversified their use-cases. What’s in store for the future of chatbots? Some bot experts weigh in with their predictions.

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Connect Users to your App with a Chatbot

By | Chatbot, Clustaar, Customer Support | No Comments

Your developers likely spent countless hours obsessing over the details of your application’s user interface. They looked at menu placement, what happens when different buttons are clicked and make sure to ensure smooth navigation from any point. So why are visitors not engaging with your application the way you hoped? What is it that you’re missing? The best design in the world can’t make up for the benefits of direct user engagement. Did the idea of a customer service chatbot come up when mapping out your application design? If you did add them, are you satisfied with the ways you’ve been able to adapt them to your business needs? Do you find yourself constantly frustrated by their limitations? Engaging Users With Chatbots Creating the ultimate user experience means looking beyond the placement of different elements around your pages. What are you learning about each visitor once they hit your landing…

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How to Build a Chatbot for your Website for Customer Support

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates, Saas | No Comments

You have just emerged from the best Cyber Monday business rush ever, and your customer service people tell you about all those orders that got away. Those escaping customers were stacked in the waiting queue of pending inquiries, and only the cyber gods how many went to your competition because your customer support system was overloaded. You probably are using some version of customer support automation, and your traditional customer service works fine. That is because your human reps can intelligently process a variety of customer questions, which are rarely simple. For simple questions, your customers go to your website for self-service, or they Google it. Customers want to chat However, not everyone has the same definition of “simple.” There are many customers whose default preference is an online chat, no matter what the question. Today’s e-commerce is centered around instant, or at least quick, gratification. Many customers will willingly…

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Chatbots: The Best Way to Ensure Total Customer Satisfaction

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates, Saas | No Comments

Poor customer service is costing businesses more than $75 billion a year leading to customers switching to competitors. Chatbot automation can guarantee that every customer is satisfied with their service. Whether you are a Business 2 Business (B2B) or a Business to Consumer (B2C) organization, there is always the important element of a customer involved. Frankly, we know, that it is customers who bring in the revenue for all businesses. Good products and services will attract more customers and vice versa. You have to ensure that every customer that encounters your business is a satisfied customer. NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than $75 billion a year. That’s up $13 billion since its last report in 2016[1]. The main reasons for customers are cutting ties with businesses are as follows: Customers do not feel appreciated. Customers are not able to speak to…

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New Feature Alert: User Attributes, Webchat Customization, Behavior and more

By | Chatbot, Clustaar, Customer Support, For developers, Product Updates | No Comments

Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user and business experience easier than ever. User Attributes Through this feature, the bot retains information about a user, such as their name, email, city, country, language, CRM and more. The captured data can be accessed beyond the lifetime of a story. This information can assist with future queries which add to the personalized experience.  Making query resolution quick and easy for end users. Storing this information is useful for companies to collect data about users, respond with personalized answers and provide the best product option for your customers. Making use of this data also helps create specific marketing campaigns…

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How Chatbots Fit into the Sales Funnel

By | Chatbot, Clustaar, Customer Support | No Comments

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel.   What is a chatbot? A chatbot is a software that is designed to simulate a conversation with human users. With machine learning and Natural language processing the formerly rudimentary interactions with a bot has become more advanced. At times users may not realize that they aren’t speaking with a human. According to the Salesforce State of Conversational Marketing report, they found that people from all 195 countries are using online chat to start conversations on business websites. Similarly, Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human….

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Chatbots and Hospitality: Robo-Powered Guest Services?

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

You might not think of the silicon chip when you think about how best to serve your guests in the people-centric hospitality world, but we do! Unique solutions to age-old problems can come with ease, with chatbots being more accessible, more intelligent, and lower-cost than ever before. As polite as you want them to be, ever present, and ready to listen. These powerful tools are already making waves in sales and customer service, and the hospitality industry is sure to be next. How’s that? Let’s take a look… Bookings and reservations – any time, anywhere 64% of people think 24-hour availability is the top benefit of chatbots (Drift, 2018), and in the hospitality industry, your guests are going to be in different time zones and scattered across the globe. Booking a place to stay for your holiday halfway across the world next month? Chances are your afternoon is their midnight!…

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