New Features – Intent Statistics & User Statistics

Intent Statistics

We are proud to announce the Intent Statistics feature is live on the platform. Analyze the success rate of existing intents over time. This feature will help fine-tune your intents and create a better bot.

This feature can be found in the ‘Analyze’ next to the user queries tab. On the Intent Statistics page, a list of all existing intents is displayed on the left organized from most popular to least. Select up to 5 intents to be displayed on the ‘Matched Evolution’ graph on the left.

This graph displays the match rate percentage of each selected intent which can be compared to one another. The period of time represented on the graph can be changed to reflect the desired dates. 

Below the ‘Matches Evolution’ is a bar graph representation of the selected intents for a different perspective as to how each intent is performing. Click on the bar of interest to view and directly edit your intent.

In the Setup AI tab, a graph of an intents individual statistics can also be accessed. The amount and percentage of matches are displayed on this graph, reflecting the indicated time period, which can be changed at will.

Utilizing this data will help to enrich intents by altering those that need are not performing and mapping its progress over time.  Modifying intents dependent on this data will maximize the efficacy of your chatbot, which in turn optimizes the user experience. Happy Matching!

Send Event

Do more with your bot with the ‘Send Event’ feature. This helpful tool allows you to instruct the bot to close the current chat and open the desired application at will. For example, when users indicate they would like to speak to a representative via intercom, the bot will then confirm with the user before opening a new window for Intercom.  Or use the ‘Send Event’ feature to share triggered stories to Google Analytics and monitor user behavior. This feature is found in the drag and drop menu of each story builder.

User Feedback

Gauge the success of your bot with the new user feedback function. This feature allows you to link a user feedback option to your stories.

A user feedback icon will be displayed on your dashboard to view both the negative and positive statistics. Click this icon to see a breakdown of your feedback in a depth graph, with the percentage of users who skip this step, to properly gauge the results. 

See the general breakdown of your feedback or get more specific by choosing the ‘per story’ tab where you can check the feedback of individual stories. Like the intent statistic, choose up to five stories to compare the feedback. 

Customize the user feedback prompt and link the responses to specific stories for further personalized feedback from the user. Once feedback is collected, use the statistics tab to view the overall feedback from

Use direct input from users to see how you’re doing and where you can improve. Check out the rest of our updates on our changelog. Get started on your chatbot project today with our team of experts. Book a free demo with us today.

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