Category

For developers

ChatbotClustaarFor developers
March 11, 2019

How Clustaar uses Machine Learning to help you improve your Chatbot

Chatbot Setup Setting up a chatbot takes time, and requires various resources: business experts, developers, support agents. Input from said business experts & support agents is primordial in order to configure the scope of the first version of the bot. They use their experience from their respective fields, and chose the most important themes which must be managed by the bot.…
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ChatbotClustaarFor developers
February 28, 2019

Clustaar & Open Source: Make developers life easy!

Why open-sourcing? We decided to open-source several components of our architecture, with 3 goals in mind: to make it as easy as possible to integrate with Clustaar Platform create a community for developers which will help us to improve our open tools bring most freedom as possible in the use of our tools We are focused on making developers lives…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 29, 2019

Why Customer Support Needs a Chatbot

Once chatbots entered the customer support model, it was never the same. With support automation customers are not left on the line and businesses are accessible 24/7 to answer queries without exhausting the human support team. By the year 2022 the majority of customer queries are predicted to be answered by a bot. The growing list of customer support use…
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ChatbotClustaarCustomer SupportFor developers
January 15, 2019

6 Copywriting Tips for Chatbots

There’s a new challenge for online companies: designing effective, fun, and easy to use chatbots. The adoption of this artificial intelligence-powered technology by businesses has been increasing rapidly in recent years; in fact, according to the data from Statista, the revenue generated from the chatbot market worldwide is projected to reach $1.250 billion in 2025, which is a major increase…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 11, 2019

Experts Share How Chatbots Will Evolve in 2019

In recent years we have seen the decline of phone calls and emails as the direct source of communication in daily life, businesses and customer support. With the hype and launch of bot platforms, it has become commonplace to turn to AI to quickly answer customer questions. Thanks to the advancements in NLP and machine learning chatbots have diversified their…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 26, 2018

How to Build a Chatbot for your Website for Customer Support

You have just emerged from the best Cyber Monday business rush ever, and your customer service people tell you about all those orders that got away. Those escaping customers were stacked in the waiting queue of pending inquiries, and only the cyber gods how many went to your competition because your customer support system was overloaded. You probably are using…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 18, 2018

Chatbots: The Best Way to Ensure Total Customer Satisfaction

Poor customer service is costing businesses more than $75 billion a year leading to customers switching to competitors. Chatbot automation can guarantee that every customer is satisfied with their service. Whether you are a Business 2 Business (B2B) or a Business to Consumer (B2C) organization, there is always an important element of a customer involved. Frankly, we know, that it…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
December 3, 2018

New Feature: User Attributes, Webchat Customization, Behavior and more

It's time for yet another new feature alert! Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user…
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ChatbotClustaarFor developersProduct UpdatesSaas
July 12, 2018

Clustaar NLP Engine: born to match!

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the…
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ClustaarFor developers
June 25, 2018

Clustaar: easy for support, exciting for IT

Great UX Clustaar is recognized as one of the most advanced tools in term of User Experience and ease of use. But what would be the point if our platform was not also full of possibilities for your IT team? When we built our platform, we wanted our clients' IT team to be able to integrate support bots with all…
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ChatbotClustaarFor developers
June 11, 2018

Introducing the Clustaar Webchat

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own live chat front. A simple and efficient live chat We already had great live chat integrations, like Intercom, or Messenger.…
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