Category

Customer Support

ChatbotClustaarCustomer SupportSaas
December 4, 2018

They didn’t put a chatbot on their website and this is what happened!

Chatbot's on company websites have become a social norm. But what about companies that don't have a bot? What does that mean for them? Let's take a look.  Chatbots have become the new rage in today’s online marketplace. All businesses are trying to move fast to adapt to new technology. Do chatbots really work? Do they really improve business? Or…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
December 3, 2018

New Feature: User Attributes, Webchat Customization, Behavior and more

It's time for yet another new feature alert! Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user…
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ChatbotClustaarCustomer Support
November 27, 2018

How Chatbots Fit into the Sales Funnel

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel or should we…
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ChatbotClustaarCustomer SupportSaas
November 16, 2018

Chatbots and Hospitality: Robo-Powered Guest Services?

You might not think of the silicon chip when you think about how best to serve your guests in the people-centric hospitality world, but we do! Unique solutions to age-old problems can come with ease, with chatbots being more accessible, more intelligent, and lower-cost than ever before. As polite as you want them to be, ever present, and ready to…
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ChatbotClustaarCustomer SupportSaas
November 15, 2018

Web Summit 2018 Takeaways

This November we had the pleasure of both attending and presenting at the 2018 Websummit in Lisbon. The summit was dense with start-ups, networking opportunities and insights into the future of tech. This was our third consecutive year at Websummit and we would like to share what we have learned.  Opportunities For sales, we found it useful to be able…
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ChatbotClustaarCustomer Support
November 14, 2018

Chatbots are not the future, they are the present

Whether people have noticed or not, chatbots are all around us. Either in applications, messaging platforms or on your favorite websites. Getting information from a business or making personal arrangements is now easier than ever with chatbots. Getting to this point in technology has been a long and arduous road, but the future is bright, and the uses cases for…
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ChatbotClustaarCustomer Support
October 31, 2018

Web Summit One Year Later: What We’ve Learned

Clustaar, a customer support automation platform will be exhibiting at the Web Summit for the third consecutive year. The platform launched last March and now has 1,800 accounts from nearly 85 countries. In the past year, we have invested resources in selling the product and in customer success organization. Many of our clients are anchor clients that have shared key…
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ChatbotClustaarCustomer SupportSaas
October 31, 2018

4 Ways FAQ Automation with Chatbots Can Save Your Users’ Hairlines

Congratulations! You’ve accomplished your goal of creating a great piece of software capable of addressing lots of issues for end users. So why don't you see higher utilization of your product? Your software team thought of everything as they slaved away to meet every deadline set for them. What could be the problem? Let’s see. When’s the last time you…
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ChatbotClustaarCustomer SupportSaas
October 30, 2018

How Fintech Companies Can Benefit from a Chatbot?

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations…
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ChatbotClustaarCustomer SupportProduct Updates
October 25, 2018

How to Handle an Increasing Number of Facebook Messages

Spoiler alert: You can cope with all your Facebook messages with an intelligently designed chatbot like Clustaar. (If you are into social media marketing and you take the previous statement at face value, please go directly to our Clustaar Integrations page and sign up now.) Have You Heard of Chatbots? Wait. You never ever heard of chatbots? Sure, you have. You’ve seen…
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ChatbotClustaarCustomer SupportSaas
October 10, 2018

9 Myths About Chatbots for SaaS

Are you taking advantage of chatbot technology to the fullest? Probably not. Chatbots are creating a buzz in the SaaS world and beyond. Let’s debunk the multitude of chatbot myths and learn how bots can help you maximize efficiency. Software as a Service (SaaS) is a high engagement affair with its users. With the rise in popularity of communication services…
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ChatbotClustaarCustomer SupportSaas
October 5, 2018

Chatbot for Customer Support and Sales: One Team

Convert Users to Buyers With Customer Support From the bottom line perspective, customer support is usually seen as a cost, rather than a way to drive revenue. It is an essential function, but just below the commercial and customer success teams. With this mindset, you're probably missing an opportunity to convert more users into buyers. All in one: The Customer Team…
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ChatbotClustaarCustomer SupportSaas
October 1, 2018

Why Small and Medium SaaS Companies Should Automate Their User Support

pWhy Small and Medium SaaS Companies Should Automate Their User Support The tech community has seen Software as a Service (SaaS) market grow from a niche to a full-fledged market segment. This subset of the Cloud Services market experiences a 20% yearly growth powered by category-killers like Salesforce. The overall market size is expected to double, reaching $75 billion in…
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ChatbotClustaarCustomer SupportSaas
September 27, 2018

Why SaaS companies need customer support automation the most?

Rising competition in a crowded SaaS marketplace has increased the cost of customer support leading to higher marketing budgets. SaaS companies are strategically using “Chatbots” to automate customer support, grow customer base and reduce costs. SaaS companies have been riding the global wave of digitization with explosive growth figures projected to touch $76 billion by 2020. Unlike the past, your…
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ChatbotClustaarCustomer SupportSaas
September 4, 2018

The Endless List of Business Tasks Chatbots Can Automate

Chatbots act as a personal assistant that doesn’t need to eat or sleep. It’s no wonder why chatbots are taking over the digital world. By automating repetitive tasks, it allows you to focus on your business. A chatbot is like an app you message and have a conversation with. It has app-like features and can utilize traditional email marketing techniques.…
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