Category

Customer Support

Small Medium companies automation Clustaar
ChatbotClustaarCustomer SupportSaas
October 1, 2018

Why Small & Medium SaaS Companies Should Automate User Support

pWhy Small and Medium SaaS Companies Should Automate Their User Support The tech community has seen Software as a Service (SaaS) market grow from a niche to a full-fledged market segment. This subset of the Cloud Services market experiences a 20% yearly growth powered by category-killers like Salesforce. The overall market size is expected to double, reaching $75 billion in…
Clustaar NLP SAAS CHATBOT AI NLP
ChatbotClustaarCustomer SupportSaas
September 27, 2018

Why SaaS companies need customer support automation the most?

Rising competition in a crowded SaaS marketplace has increased the cost of customer support leading to higher marketing budgets. SaaS companies are strategically using “Chatbots” to automate customer support, grow customer base and reduce costs. SaaS companies have been riding the global wave of digitization with explosive growth figures projected to touch $76 billion by 2020. Unlike the past, your…
Chatbot Clustaar character blog graphic
ChatbotClustaarCustomer Support
January 10, 2018

What is a chatbot?

Unless you’ve been living in a cave or a Tibetan monastery those past few months, you have heard of chatbots. But if you have heard the word, we could understand if you didn’t really care. It is kind of hard to wrap your head around this idea: AI is on the verge of being operational and talking robots are among…