Category

Chatbot

Chatbots and Conversational Search are the future of every brand

By | Chatbot | No Comments

A new era On the 12th of April 2016, Mark Zuckerberg announced the launch of bots for messenger. Since then, Chatbots have been all people talk about in tech marketing. We, at Clustaar, have been working on those for quite a while, so we figured we would be in a good position to explain to you what they were. Theoretically, a Chatbot is a software, a program able to hold a conversation with a human, just as another human would, or almost. The real obstacle is to make them understand fully what we call Natural Language, which is much more complicated than a few commands like “play video” or “buy shoes”. Those two examples were not chosen by accident; you will understand why. So, to get back to our topic: Chatbots are the next big thing. Why? Because they open the era of Conversational Search.   What is Conversational Search?…

Read More

Clustaar NLP Engine: born to match!

By | Chatbot, Clustaar, Product Updates, Saas | No Comments

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the accuracy of the NLP engine We never found a tool able to provide both; that’s why we worked hard to provide a bot builder with an excellent user experience, and decided to create a NLP engine designed specifically for chatbots. A NLP Engine Designed for Chatbots All the fuss today about Machine Learning & Text Mining provide very interesting tools and algorithms, very powerful to work with very large amounts of data…. but quite weak to work with small datasets. Yet, chatbots are most of the time very small corpuses,…

Read More

How to build a great support bot?

By | Chatbot | No Comments

To build a good support chatbot, first, you need a good tool. Have you registered your account on the Clustaar Platform ? Good 😉 Now, let’s get down to business, shall we? Focus on your clients’ problems Like any customer support tool, your support chatbot needs to be built with one thing in mind: your clients’ needs. The first question you need to answer is: Which questions can I automate? You have the basic ones every Saas company faces: I lost my password I can’t connect How can I reach you? Those scenarios are already created in the Clustaar Platform. You can import them directly and modify them to fit your needs. Our goal is to allow you to create a useful chatbot in a few minutes. Thanks to our Business Library, you will have a chatbot answering basic questions in no time. Be careful though, most libraries will need to be…

Read More

How after-sales automation affects customer loyalty?

By | Chatbot, Clustaar, Saas | No Comments

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is a much more sophisticated process than gaining new leads. According to Eric Almquist’s Elements of Value article on Harvard Business Review, among the most popular values that address clients’ functional needs, we can find time-saving, simplification, risk and effort reduction. Excellent customer support should encompass all these traits.

Read More

3 Headaches of Being a SaaS Company

By | Chatbot, Saas | No Comments

You are not alone, the questions every Saas company faces! So we’ve all heard “It takes months to find a customer but seconds to lose one”, but in the day-to-day of being a SaaS company, let’s be honest, sometimes customer relationships can fall through the cracks. All sources agree customer service is beginning to become the No. 1 differentiating quality for business success. In the SaaS industry, it can easily become the “make-or-break” quality. Don’t let the title throw you off. We’re not here just to complain about how difficult it is to be a SaaS company. Save that for the happy hour drinks and carry on to see how you can up your customer service game with the help of robots (the friendly kind).

Read More

Introducing the Clustaar Webchat

By | Chatbot, Clustaar | No Comments

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own livechat front. A simple and efficient livechat We already had great livechat integrations, like Intercom, or Messenger. But with the Clustaar Webchat, we allow you to build a bot and plug it to your website litterally in 5 minutes. We can also add that the use of the Clustaar Webchat is included in our Pro and Enterprise plans, so you won’t have to spend another dime on your chatbot. It is made to plug Chatbots built on the Clustaar Platform easily on any website with great features. The features of the Clustaar Webchat are the ones every Chatbot Livechat should have: Insert images or gifs; Use Quick Replies in the…

Read More

Create a chatbot on Google Home

By | Chatbot, Clustaar | No Comments

Some of our users have already seen it appear in our “Channels” tab: after weeks of hard work, we are ready to announce the new integration on the Clustaar platform : Google Assistant. This is a crucial step for us because it means being able to create a chatbot for Google Home, and all devices compatible with Google Assistant (Android phones for example 😊). First vocal integration For many people, text chatbots are just the first step towards vocal interactions with machines. Although we believe text still has a major role to play, it is undeniable that voice activated machines will be preponderant in the life of future generations. The the success of devices like Google Home or Amazon Echo, over 30 million devices sold, is proof that the demand was already here. And as vocal machines get smarter, they will become more and more useful. After launching the platform in…

Read More