Category

Product Updates

ChatbotClustaarCustomer SupportProduct Updates
March 19, 2019

New Features: Intent Suggestions, Languages & Download CSV

We have released several new features to maximize your bots efficiency in more ways than one. If you're in the market to grow your bot depending on user need, reach more users or do more with your data, then these updates are for you! Intent Suggestions Take your bot to the next level with Intent suggestions. Once your bot has…
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ChatbotClustaarCustomer SupportProduct Updates
March 7, 2019

New Feature: User Feedback

Monitor the success of your bot with the new user feedback function. This feature allows you to link a user feedback step to all of your stories. The user feedback icon is displayed on your dashboard to view both negative and positive statistics. This feature depicts a breakdown of your feedback in an in-depth graph, along with the percentage of…
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ChatbotClustaarCustomer SupportProduct Updates
February 11, 2019

New Features – Intent Statistics, Send Event & Zapier

Zapier Integration Use the data collected by your bot to your advantage with the Zapier integration. Zapier offers 1,000+ applications to connect to your bot and organize the collected data. Set up your bot so that user data is connected to a spreadsheet, trigger alerts, plan meetings and more. For example, every time your bot collects a name or email automatically…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 29, 2019

Why Customer Support Needs a Chatbot

Once chatbots entered the customer support model, it was never the same. With support automation customers are not left on the line and businesses are accessible 24/7 to answer queries without exhausting the human support team. By the year 2022 the majority of customer queries are predicted to be answered by a bot. The growing list of customer support use…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
January 11, 2019

Experts Share How Chatbots Will Evolve in 2019

In recent years we have seen the decline of phone calls and emails as the direct source of communication in daily life, businesses and customer support. With the hype and launch of bot platforms, it has become commonplace to turn to AI to quickly answer customer questions. Thanks to the advancements in NLP and machine learning chatbots have diversified their…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 26, 2018

How to Build a Chatbot for your Website for Customer Support

You have just emerged from the best Cyber Monday business rush ever, and your customer service people tell you about all those orders that got away. Those escaping customers were stacked in the waiting queue of pending inquiries, and only the cyber gods how many went to your competition because your customer support system was overloaded. You probably are using…
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ChatbotClustaarCustomer SupportFor developersProduct UpdatesSaas
December 18, 2018

Chatbots: The Best Way to Ensure Total Customer Satisfaction

Poor customer service is costing businesses more than $75 billion a year leading to customers switching to competitors. Chatbot automation can guarantee that every customer is satisfied with their service. Whether you are a Business 2 Business (B2B) or a Business to Consumer (B2C) organization, there is always an important element of a customer involved. Frankly, we know, that it…
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ChatbotClustaarCustomer SupportFor developersProduct Updates
December 3, 2018

New Feature: User Attributes, Webchat Customization, Behavior and more

It's time for yet another new feature alert! Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user…
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ChatbotClustaarCustomer SupportProduct Updates
October 25, 2018

How to Handle an Increasing Number of Facebook Messages

Spoiler alert: You can cope with all your Facebook messages with an intelligently designed chatbot like Clustaar. (If you are into social media marketing and you take the previous statement at face value, please go directly to our Clustaar Integrations page and sign up now.) Have You Heard of Chatbots? Wait. You never ever heard of chatbots? Sure, you have. You’ve seen…
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ChatbotClustaarFor developersProduct UpdatesSaas
July 12, 2018

Clustaar NLP Engine: born to match!

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the…
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