All Posts By

Timothée Meuret

Clustaar invites you @Station F to create your first chatbot for free

By | Uncategorized | No Comments

#futureofcustomersupport: Discover the resources of chatbots to automate your customer service. During this 2-hour workshop you will discover the capacities of the Clustaar Bot Platform, and launch your own Chatbot! Clustaar invites you to its workshop: “Chatbots: Future Of Customer Support”, at Station F, the largest startup campus in the World. The multiplication of contact channels and the need for immediate answer are every companies’ greatest challenges. To face these issues, AI approach offers new ways to combine operational performance and customer satisfaction. Through this initiation workshop, customer relations’ experts will guide you in your automation projects thanks to the Clustaar Bot Platform on three use cases: First level customer support Automatic FAQ New client acquisition You will leave the event with a first version of your own customer relation chatbot. See you there! The Clustaar Team

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Introducing the Clustaar Webchat

By | Chatbot, Clustaar | No Comments

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own livechat front. A simple and efficient livechat We already had great livechat integrations, like Intercom, or Messenger. But with the Clustaar Webchat, we allow you to build a bot and plug it to your website litterally in 5 minutes. We can also add that the use of the Clustaar Webchat is included in our Pro and Enterprise plans, so you won’t have to spend another dime on your chatbot. It is made to plug Chatbots built on the Clustaar Platform easily on any website with great features. The features of the Clustaar Webchat are the ones every Chatbot Livechat should have: Insert images or gifs; Use Quick Replies in the…

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Chatbots and Conversational Search are the future of every brand

By | Chatbot | No Comments

A new era On the 12th of April 2016, Mark Zuckerberg announced the launch of bots for messenger. Since then, Chatbots have been all people talk about in tech marketing. We, at Clustaar, have been working on those for quite a while, so we figured we would be in a good position to explain to you what they were. Theoretically, a Chatbot is a software, a program able to hold a conversation with a human, just as another human would, or almost. The real obstacle is to make them understand fully what we call Natural Language, which is much more complicated than a few commands like “play video” or “buy shoes”. Those two examples were not chosen by accident; you will understand why. So, to get back to our topic: Chatbots are the next big thing. Why? Because they open the era of Conversational Search.   What is Conversational Search?…

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Conversational Search, What for?

By | Chatbot | No Comments

Semantic Search, as it’s called, or conversational search, is still at an early stage. But clearly, machines understanding humans are the next big thing, first by text, then by voice. Some of the Web giants, GAFAs and others, are already there, but AI has yet to conquer the world of small businesses that can’t afford to develop an Alexa or a Watson. It’s a shame, because applications are endless.   Customer interaction When you talk to people about a chatbot, or a semantic search device, the first application that pops into their mind is Customer Care. Chatbots will be of great help to any company that needs to interact with its clients, so basically, every B2C companies. A Chatbot could receive complaints from clients, which would save people a lot of time and trouble on the phone. Nearly 80% of Customer care questions could be handled by a chatbot because, usually, the answer is extremely simple,…

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