All Posts By

Timothée Meuret

FAQ Chatbot, how to do it right?

By | Chatbot, Clustaar, Customer Support, Saas | No Comments

A few weeks ago, we released a feature allowing users of the Clustaar Chatbot Platform to upload an FAQ directly into a chatbot from a CSV file. The idea between this feature was to help people create a working chatbot very fast. In a few seconds, you can have a chatbot able to answer your customers’ recurring questions. Handle with caution This functionnality is extremely powerful, but must be handled with caution. Indeed, if you build a chatbot, it’s to create a new type of customer experience. If you need to automate your FAQ with a chatbot, it’s because, let’s be honest, people don’t read your FAQ. Maybe because it’s too long, or hidden far away in your website’s arborescence. So you create a chatbot, to make it accessible and encourage people to helm themselves befores contacting you. However, even if the information you bring in the chatbot and in…

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Chatbots and Conversational Search are the future of every brand

By | Chatbot | No Comments

A new era On the 12th of April 2016, Mark Zuckerberg announced the launch of bots for messenger. Since then, Chatbots have been all people talk about in tech marketing. We, at Clustaar, have been working on those for quite a while, so we figured we would be in a good position to explain to you what they were. Theoretically, a Chatbot is a software, a program able to hold a conversation with a human, just as another human would, or almost. The real obstacle is to make them understand fully what we call Natural Language, which is much more complicated than a few commands like “play video” or “buy shoes”. Those two examples were not chosen by accident; you will understand why. So, to get back to our topic: Chatbots are the next big thing. Why? Because they open the era of Conversational Search.   What is Conversational Search?…

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We made chatbot templates just for you!

By | Uncategorized | No Comments

We finally unveil our Business Library: the chatbot templates that will help you create a useful and working chatbot in just a few minutes! We built this functionality to help our customers start with the platform. With time, we realized the hardest part of building a chatbot was the beginning, finding yourself in front of an empty chatbot, not knowing where to begin. With our Business Library, you can now browse our bot templates, and import the ones you want. You will start with an already useful chatbot, and this will give you examples of perfectly crafted stories, intents and entities. Then, you will be able to build your own. Chatbot templates The Business library is basically a free chatbot supermarket. When creating a chatbot, you will be able to use pre-built chatbot templates, so you don’t have to start fom a blank page. You can now choose which functionnality…

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How to build a great support bot?

By | Chatbot | No Comments

To build a good support chatbot, first, you need a good tool. Have you registered your account on the Clustaar Platform ? Good 😉 Now, let’s get down to business, shall we? Focus on your clients’ problems Like any customer support tool, your support chatbot needs to be built with one thing in mind: your clients’ needs. The first question you need to answer is: Which questions can I automate? You have the basic ones every Saas company faces: I lost my password I can’t connect How can I reach you? Those scenarios are already created in the Clustaar Platform. You can import them directly and modify them to fit your needs. Our goal is to allow you to create a useful chatbot in a few minutes. Thanks to our Business Library, you will have a chatbot answering basic questions in no time. Be careful though, most libraries will need to be…

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Clustaar invites you @Station F to create your first support chatbot for free

By | Clustaar | No Comments

#futureofcustomersupport: Discover the resources of chatbots to automate your customer service. During this 2-hour workshop you will discover the capacities of the Clustaar Bot Platform, and launch your own Chatbot! Clustaar invites you to its workshop: “Chatbots: Future Of Customer Support for Saas”, at Station F, the largest startup campus in the World. When it comes to customer support, continuity of service especially after 6:00 pm and during weekends has become a huge challenge, especially for Saas startups and companies with user bases all over the world. To solve this problem and provide great support, the Clustaar Bot Platform offers an innovative solution that combines operational performance and customer satisfaction. Through this initiation workshop, customer support experts will guide you in your automation projects using three use cases: Customer support for level 1 queries Automated FAQ User acquisition The Clustaar team will sit down wit you to help you build…

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Introducing the Clustaar Webchat

By | Chatbot, Clustaar, For developers | No Comments

This is a big day for us, because we are introducing to you the Clustaar Webchat! This is something we have been planning for a while and we have finally been able to put the final touch to our own livechat front. A simple and efficient livechat We already had great livechat integrations, like Intercom, or Messenger. But with the Clustaar Webchat, we allow you to build a bot and plug it to your website litterally in 5 minutes. We can also add that the use of the Clustaar Webchat is included in our Pro and Enterprise plans, so you won’t have to spend another dime on your chatbot. It is made to plug Chatbots built on the Clustaar Platform easily on any website with great features. The features of the Clustaar Webchat are the ones every Chatbot Livechat should have: Insert images or gifs; Use Quick Replies in the…

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