All Posts By

Guillaume Lebourgeois

Clustaar NLP Engine: born to match!

By | Chatbot, Clustaar, Product Updates, Saas | No Comments

The Reasons Why The choice of creating your own Natural Language Processing (NLP) engine is a tough decision, which cannot be made without good thinking. At Clustaar, we spent a lot of time at the beginning to test existing platforms, and evaluate two major aspects of them: the easiness of use of the bot builder (intents creation, scenarios design) the accuracy of the NLP engine We never found a tool able to provide both; that’s why we worked hard to provide a bot builder with an excellent user experience, and decided to create a NLP engine designed specifically for chatbots. A NLP Engine Designed for Chatbots All the fuss today about Machine Learning & Text Mining provide very interesting tools and algorithms, very powerful to work with very large amounts of data…. but quite weak to work with small datasets. Yet, chatbots are most of the time very small corpuses,…

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Clustaar: easy for support, exciting for IT

By | Clustaar, For developers | No Comments

Great UX Clustaar is recognized as one of the most advanced tools in term of User Experience and ease of use. But what would be the point if our platform was not also full of possibilities for your IT team? When we built our platform, we wanted our clients’ IT team to be able to integrate support bots with all their internal tools & databases in order to build the best experience possible for their users. Webhooks & open source We have placed webhooks at the core of our platform: they allow to totally customize what happens on a scenario step, and to enrich answers with data from our clients’ tools & infrastructure. Building webhooks has been made super easy thanks to our great technical documentation, and the open-source Python framework we built for developers. Feel free to use it, and suggest improvements! Conversation API In some cases, you don’t want to…

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