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Clustaar

saas pains automate chatbots
ChatbotClustaarCustomer SupportSaas
October 31, 2018

4 Ways FAQ Automation Can Save Your Users’ Hairlines

Congratulations! You’ve accomplished your goal of creating a great piece of software capable of addressing lots of issues for end users. So why don't you see higher utilization of your product? Your software team thought of everything as they slaved away to meet every deadline set for them. What could be the problem? Let’s see. When’s the last time you…
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ChatbotClustaarCustomer SupportSaas
October 30, 2018

How Fintech Companies Can Benefit from a Chatbot?

Banking is an industry ripe for disruption, with the recent emergence of fintech startups as a sign of this trend. These newcomers are aggressively challenging traditional banks and financial institutions, especially with the way they are providing customer support, making old processes more efficient, and improving the customer journey and experience with innovative mobile technology and new services. Financial organizations…
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ChatbotClustaarCustomer Support
October 25, 2018

How to Handle an Increasing Number of Facebook Messages

Spoiler alert: You can cope with all your Facebook messages with an intelligently designed chatbot like Clustaar. (If you are into social media marketing and you take the previous statement at face value, please go directly to our Clustaar Integrations page and sign up now.) Have You Heard of Chatbots? Wait. You never ever heard of chatbots? Sure, you have. You’ve seen…
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ChatbotClustaarCustomer SupportSaas
October 10, 2018

9 Myths About Chatbots for SaaS

Are you taking advantage of chatbot technology to the fullest? Probably not. Chatbots are creating a buzz in the SaaS world and beyond. Let’s debunk the multitude of chatbot myths and learn how bots can help you maximize efficiency. Software as a Service (SaaS) is a high engagement affair with its users. With the rise in popularity of communication services…
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ChatbotClustaarCustomer SupportSaas
October 5, 2018

Chatbot for Customer Support and Sales: One Team

Convert Users to Buyers With Customer Support From the bottom line perspective, customer support is usually seen as a cost, rather than a way to drive revenue. It is an essential function, but just below the commercial and customer success teams. With this mindset, you're probably missing an opportunity to convert more users into buyers. All in one: The Customer Team…
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ChatbotClustaarCustomer SupportSaas
October 1, 2018

Why Small & Medium SaaS Companies Should Automate User Support

pWhy Small and Medium SaaS Companies Should Automate Their User Support The tech community has seen Software as a Service (SaaS) market grow from a niche to a full-fledged market segment. This subset of the Cloud Services market experiences a 20% yearly growth powered by category-killers like Salesforce. The overall market size is expected to double, reaching $75 billion in…
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Clustaar NLP SAAS CHATBOT AI NLP
ChatbotClustaarCustomer SupportSaas
September 27, 2018

Why SaaS companies need customer support automation the most?

Rising competition in a crowded SaaS marketplace has increased the cost of customer support leading to higher marketing budgets. SaaS companies are strategically using “Chatbots” to automate customer support, grow customer base and reduce costs. SaaS companies have been riding the global wave of digitization with explosive growth figures projected to touch $76 billion by 2020. Unlike the past, your…
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Clustaar chatbot customer loyalty
ChatbotClustaarCustomer SupportSaas
September 4, 2018

The Endless List of Business Tasks Chatbots Can Automate

Chatbots act as a personal assistant that doesn’t need to eat or sleep. It’s no wonder why chatbots are taking over the digital world. By automating repetitive tasks, it allows you to focus on your business. A chatbot is like an app you message and have a conversation with. It has app-like features and can utilize traditional email marketing techniques.…
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Clustaar chatbot customer loyalty
ChatbotClustaarSaas
July 10, 2018

How after-sales automation affects customer loyalty?

The time when B2C and B2B relationships were ending with a product purchase is far behind us. Every SaaS company knows that returning customer is the best customer! But what makes our clients loyal? Do they stick to our product just because we already persuaded them that it is incredible, or they have some other reasons? Building customer loyalty is…
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Chatbots customer support call center AI
ChatbotSaas
June 27, 2018

3 Headaches of Being a SaaS Company

You are not alone, the questions every Saas company faces! So we've all heard "It takes months to find a customer but seconds to lose one", but in the day-to-day of being a SaaS company, let's be honest, sometimes customer relationships can fall through the cracks. All sources agree customer service is beginning to become the No. 1 differentiating quality…
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ClustaarSecurity and Privacy
June 22, 2018

Clustaar: GDPR and Privacy by Design

Final users & privacy When we created our Bot Platform, we wanted to improve the experience of the final users and help them get past what they couldn't get at all: answers. We have put in place all the necessary mechanisms to comply with the new European rules and provide our customer with a GDPR-compliant service. The final users of…
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Clustaar Voice bot, google home
ChatbotClustaar
April 25, 2018

Create a chatbot on Google Home

Some of our users have already seen it appear in our "Channels" tab: after weeks of hard work, we are ready to announce the new integration on the Clustaar platform: Google Assistant. This is a crucial step for us because it means being able to create a chatbot for Google Home, and all devices compatible with Google Assistant (Android phones…
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Best chatbots for support automation
ChatbotClustaar
March 22, 2018

Best Chatbots: 8 Chatbot Examples Built by Top Brands

THow to Build a Bot That’s Truly Powerful? In this day and age, as a marketer, you can use a huge variety of chatbot platforms to build your own bot. Your choice of interface is equally large as chatbots can be integrated with Messenger, webchats, SMS platforms and even voice devices like Google Home and Amazon Alexa. (more…)
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