All Posts By

Alyssa Belton

Uncategorized
April 5, 2019

New Feature Alert: Story & Step Statistics

New features have landed on the platform yet again.We are proud to announce that Story and Step statistics are available to all Clustaar platform users to see what works, and what needs improvement. Story Statistics View your story statistics by clicking the ‘story statistics’ tab which can be found on the dashboard next to ‘intent statistics’, See which stories are…
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ChatbotClustaarCustomer Support
March 21, 2019

Use Chatbots to Answer Online Gaming and Betting Queries

The world of online gaming has seen exponential growth in recent years. According to Gambling Insider, the online gaming industry was worth $41.78 billion at the end of 2016 and is on target to hit $80 billion by the end of 2020. Both new and returning gamers have questions and queries for support teams. Instead, of picking up the phone…
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ChatbotClustaarCustomer Support
March 19, 2019

New Features: Intent Suggestions, Languages & Download CSV

We have released several new features to maximize your bots efficiency in more ways than one. If you're in the market to grow your bot depending on user need, reach more users or do more with your data, then these updates are for you! Intent Suggestions Take your bot to the next level with Intent suggestions. Once your bot has…
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ChatbotClustaarCustomer Support
March 8, 2019

What to Expect when Working with a Chatbot Service

Are you in need of a chatbot? The process of bot building can be done alone but many companies opt to use a chatbot building agency like Clustaar to maximize their bots accuracy and success the first time around. There are a variety of options to choose from such as hiring an independent developer, using a strictly online service and or enlisting…
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ChatbotClustaarCustomer SupportFor developers
January 29, 2019

Why Customer Support Needs a Chatbot

Once chatbots entered the customer support model, it was never the same. With support automation customers are not left on the line and businesses are accessible 24/7 to answer queries without exhausting the human support team. By the year 2022 the majority of customer queries are predicted to be answered by a bot. The growing list of customer support use…
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ChatbotClustaarCustomer SupportFor developers
January 11, 2019

Experts Share How Chatbots Will Evolve in 2019

In recent years we have seen the decline of phone calls and emails as the direct source of communication in daily life, businesses and customer support. With the hype and launch of bot platforms, it has become commonplace to turn to AI to quickly answer customer questions. Thanks to the advancements in NLP and machine learning chatbots have diversified their…
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ChatbotClustaarCustomer SupportFor developers
December 3, 2018

New Feature: User Attributes, Webchat Customization, Behavior and more

It's time for yet another new feature alert! Since the platform launched, we have worked tirelessly to understand what our clients and their users are looking for in a chatbot. We have released updates accordingly to have the most relevant bots to fill all possible needs. We are proud to announce our most recent updates to make the end user…
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ChatbotClustaarCustomer Support
November 27, 2018

How Chatbots Fit into the Sales Funnel

Chatbots are an asset to more than customer support sector. Thanks to the recent advancements in AI, chatbot use cases have greatly expanded. Bots can and have been facilitating the sales sector by collecting user data, qualifying leads and much more. In this article, we will demonstrate the benefits of AI in each stage of the sales funnel or should we…
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