Interaction between man and machine gets better every day. More and more intuitive, machines are programmed to better fulfill the needs of most people. The next step is a conversation, more fluid than ever, between machine and man.
With the multiplication of platforms of communication, brands must be present on more and more of them. WeChat, in China, is already used by most Chinese brands, interacting with their clients through Chatbots. This kind of technology can be used for different uses: chatbots of course, but also robots and connected objects. Think about Kik, Messenger, Slack, Cortana or Pepper by Softbanks Robotics.
Robotic, messaging platforms and IoT are now converging and Artificial intelligence is improving. A new era of service opens. To order a pizza, buy shoes or send back a faulty product, every client can be taken care of automatically by an agile, efficient and personalized technology.